Complaints for Voiptalk in Van Nuys, CA - 13185362

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Van Nuys, CA 91406 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized credit card charges appear on their monthly statement, billing them for a discount long distance service, the cost of a calling card, or in some cases, for allegedly contacting adult oriented pay per call lines. All complainants contend they did not agree to purchase calling cards, switch long distance service, or contact adult lines. Some complainants allege upon investigation they discover other similar unauthorized charges by the company in past months. A third party customer service firm responded to one complaint by explaining they were not the debiting agency, redirecting them to another phone number. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Voiptalk closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Voiptalk complaints