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Volkswagen of Orchard Park complaints

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3524 Southwestern Blvd
Orchard Park, NY 14127-1707 | Get Directions

(716) 216-0256

https://www.vwoforchardpark.co...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Volkswagen of Orchard Park closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Volkswagen of Orchard Park

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

I brought it to get it fixed. They called said 3 different things were wrong. They fixed the one thing I needed to get the car too start but also said bad water pump and took different bolts off of things that they shouldn't of touched. Car 2 wks later car leaked out all oil brought it to Joe's Auto who asked who had this car before us they really screed it up. They had broke stuff and touched bolts they shouldn't off. Cost me 1700. A week later over heating brought it to Joe's they said who was trying too get into the water pp? I told them. They said they broke the water pump sensor. Water pump was not bad like Volkswagen dealership said. I had ty pay another 600. It's ridiculous. I paid the Volkswagen dealership 200 when it was brought there to begin with. Joe's is awesome and they have proof this car was not handled right. I think I should get my money back. I have no bank account now because of my car cost. I should be refunded my money. This is awful! Resolution Sought Refund my money. I paid for Joe's to fix my car

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

I brought it to get it fixed. They called said 3 different things were wrong. They fixed the one thing I needed to get the car too start but also said bad water pump and took different bolts off of things that they shouldn't of touched. Car 2 wks later car leaked out all oil brought it to Joe's Auto who asked who had this car before us they really screed it up. They had broke stuff and touched bolts they shouldn't off. Cost me 1700. A week later over heating brought it to Joe's they said who was trying too get into the water pp? I told them. They said they broke the water pump sensor. Water pump was not bad like Volkswagen dealership said. I had ty pay another 600. It's ridiculous. I paid the Volkswagen dealership 200 when it was brought there to begin with. Joe's is awesome and they have proof this car was not handled right. I think I should get my money back. I have no bank account now because of my car cost. I should be refunded my money. This is awful! Resolution Sought Refund my money. I paid for Joe's to fix my car

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