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Voya Insurance Company complaints

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300 Southborough Drive Suite 200
South Portland, ME 04106 | Get Directions

(888) 305-0602

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Voya Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Voya Insurance Company

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8/22/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

7/23/2021

I had Voya Short Term Disability Insurance through my employer. My therapist diagnosed me with having PTSD (Nov. 2020). My therapist demanded that I be off of work for 6 months (submitted documentation). A Voya representative (Ms. Green) said she "was only going to pay me for 2months". My therapist submitted documentation to Voya that I need to see a psychiatrist first & to be put on prescribed medication(s) for my sleeping disorders. Every psychiatrist I'll call to make an appointment was booked out 4 to 6 months in advance at that time due to the pandemic (Covid-19). I was forced back to work by Voya denying my benefits after 2 months & without seeing a psychiatrist. Approximately 2 months later I had to be hospitalized (committed) due to me having a psychosis episode while on my job. I was hospitalized for six days & put on prescribed medications. I have suffered greatly due this Voya. I was terminated from my job due to having a psychosis episode. Resolution Sought Pay for my loss of employment & or what I paid into the company for 7years. & pay for my pain and suffering($100k)

Company Response

8/11/2021

Please be advised that we take the complaint seriously, however, privacy laws do not permit us to share detailed information contained in the claim file. We acknowledge the importance and understand the customer has taken the time to write a complaint and it is very important that the customer receives a detailed response to the inquiry. Therefore, we have sent a detailed response to the claimant. We hope this response is satisfactory and we urge you to contact our office with any questions or concerns.

Customer Rebuttal

8/11/2021

Thank you for your response. As I stated in my initial response: I submitted(12/2020) all the necessary documents to Voya from my therapist & I will mail copies the documents from Oakwood Springs (my hospital stay). I lost alot , with no fault of mine. I'm continuously seeking mental help. My family, friends were and are greatly affected by what happened on 04/28/21.

Company Final Response

8/19/2021

The customer has filed an appeal. The approvals were based on information from the doctor. We are researching the matter further and we wil contact the cutsomer directly.

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