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VR Automobiles complaints

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5 West 18th Street, Suite A
Chula Vista, CA 91950 | Get Directions

(619) 332-2077

https://vr-automobiles.com/

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against VR Automobiles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against VR Automobiles

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1/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

12/10/2021

I purchased a 2012 Ford Mustang from this used car dealership on 2-8-2020. I received the dmv notice to renew and had to smog my vehicle. My vehicle didn't pass smog because (1) of the catalytic converters ( considered tampered) was replaced but not capable to the year car I have. I asked if they can help me with this since they sold me a car that had been illegally smog-ed. I also asked who smog the vehicle so I can contact them as well since they illegally certified my car and possibly report them the BAR. Resolution Sought Replace the catalytic converter that isn't compatible with my car so it will pass smog.

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