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Vudu TV complaints

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600 West California Avenue
Sunnyvale, CA 94086 | Get Directions

http://www.vudu.com

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Vudu TV closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Vudu TV

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12/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

11/5/2024

Vudu is constantly advertising sales that you cannot purchase and they try to force you into making different more expensive purchases. This is misleading and frustrating when you spend time just to find out the sale is a scam . I called the help desk and the supervisor hung up on me saying they made a mistake but there is nothing they can do. Resolution Sought I would like the the sale for the three movies that were advertised to me sold to me for the sale price of $15.

5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/25/2024

The website is housing my previous physical address without my permission. Resolution Sought Reach out to VUDU and have them update my current physical address.

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