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W2A Design Group complaints

609 Hamilton Street #200
Allentown , PA 18101
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(610) 437-4450

http://www.w2adesign.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against W2A Design Group closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against W2A Design Group

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10/19/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

9/17/2021

I hired Eric Treadwell to put a 2nd floor addition on my house (E. Stroudsburg) for 40,000. He said an architect plan was necessary so on March 27 I wrote him a check for 5,000.00 for his architect David Drake to draw plan. I talked with David to finalize plan and he said he could have it in 2 weeks. I talked with David several times after that and he told me that Eric only paid him 2500.00 of the 3500.00 that was his fee for plan. I called Eric and he said he was meeting with David and that he would pay him what he owed. On 4/21 Eric told me that he couldn't do job for 40,000 due to shortage of materials and rising costs. I said I couldn't go higher than 40,000 and I would have to cancel job. He said he would pay David and refund me 1500.00 ( I was obligated to buy plan) I called David and told him I had to cancel job and that Eric would pay him what he owed him and to send me final plan. I called Eric on 4/30 & 5/7 each time he said he would pay David and refund my 1500.00. On 5/18 David told me that check from Eric for 2500.00 bounced. I have no way of knowing if that is true or not. If it is true than Eric owes me 5,000.00 since no work was done on plan. If the check did not bounce then they each owe me 2500.00. I called again on 6/1. 6/4, 6/17 & 6/21 to no avail. Resolution Sought I want my entire refund of 5,000.00

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Company Response

10/7/2021

Company states: I told Ms. Matthews on numerous occasions that we couldn't complete her plans without being paid. We did work on her project for which we have never been paid. A copy of the bounced check for $2,500 from the customer was issued to BCA for their records. In conclusion, we have been paid nothing for this project.

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