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Wade Tire Services complaints

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3515 Highway 258 South
Snow Hill, NC 28580 | Get Directions

(252) 747-2036

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Total Amount in Dispute:
$242.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wade Tire Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wade Tire Services

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6/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $242.40 Amount Settled: $0.00

Customer Complaint

5/13/2024

Took my car to Wade tire service on 05/09/2024 for an oil change and front brakes..30 minutes after leaving my car started having a burning smell so I waited for my car to cool down checked my oil level and it want no oil in there I took my car back the same day he checked it and said there is no oil in there he looked at my receipt I was charged for 6 quarts..So he took my car and when he came back k he said the bolt want tighten and ur oil was leaking..I didn't drive my car Saturday but I drove it Sunday to work still smelling a burn smell so come Monday morning my car started smoking and leaking out water still my oil stick was dry took it back to them he said it's not there fault how my car was good before I came to them.. Resolution Sought I want them to pay for any damages they did to my car I can't drive my car cause it keeps smoking, I'm scared it might blow the motor up in my car.

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