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Wagner Cadillac complaints

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5855 Old Jacksonville Highway
Tyler, TX 75703 | Get Directions

(903) 561-1212

http://www.wagnercadillac.com

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Total Amount in Dispute:
$32,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wagner Cadillac closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wagner Cadillac

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11/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: $32,000.00 Amount Settled: $0.00

Customer Complaint

10/15/2025

To Whom It May Concern, I am submitting this formal complaint regarding Wagner Cadillac of Tyler, Texas and General Motors/Cadillac, concerning the improper handling of a federally mandated safety recall, resulting in severe damage to my vehicle, financial loss, and emotional distress. Below is a complete, factual account of events: --- Chronological Timeline of Events: 1. Vehicle Information: 2014 Cadillac CTS Vsport 3.6 Twin Turbo VIN: (provide VIN here if possible) Recall Number: N192279370 – Rear Differential Pump Replacement 2. Initial Recall Visit – Wagner Cadillac (Tyler, TX): Brought my vehicle in for the recall repair as instructed by Cadillac. Invoice was marked "Partially Complete." The recall procedure requires full replacement of the rear differential carrier and pump assembly. Wagner Cadillac employees admitted they had never performed this recall before. 3. Immediate Problems After Recall: Rear axle warning light illuminated immediately after pickup. Transmission cooler line burst inside the radiator, causing coolant and transmission fluid to mix. Vehicle overheated and transmission began slipping and shifting hard shortly after. This failure directly followed the recall, indicating it may have resulted from improper pressure testing, bleeding, or handling of related drivetrain components during the recall work. 4. Dealer's Response and Conduct: Wagner Cad Resolution Sought Requested Resolution: 1. Full investigation into Wagner Cadillac's handling of this recall and service documentation. 2. Independent inspection of my vehicle by a GM-appointed regional technician. 3. Full repair or replacement of my vehicle at no cost. 4. Accountability for any violations of consumer or warranty law. --- I have also filed or am filing related complaints with: NHTSA (Safety Recall Enforcement) BBB Auto LineGeneral Mo

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