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Waite Toyota complaints

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18406 US Route 11
Watertown, NY 13601-5770 | Get Directions

(315) 788-6022

http://www.waitetoyota.com

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Waite Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Waite Toyota

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3/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

I have the worst warranty offered, lady was super rude. Never ordered my covered part under warranty. Had to call them back myself again to be treated with such disrespect. I lost 2 days of work as no vehicle when I should have had a rental. Asked for manager was hung up by Josh in parts. Called back they did not answer until I called the person That sold me my 4runner. Chuck apologized. My part is being ordered a week later and then another week after that when they can get it in. I was charged for tire rotation when should have been free Resolution Sought My money back tire rotation and 2 days of pay as I never was offered a rental when again I should have had rental immediately.

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