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Wakefield Furniture complaints

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138 North Main Street
Herkimer, NY 13350 | Get Directions

(315) 985-9048

https://wakefield-furniture.co...

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Wakefield Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Wakefield Furniture

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12/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/30/2022

On October 24th, we purchased a living room sectional, and we were told that he would order it for us and then deliver it in 2 weeks. Well 2 weeks came and he did deliver however he brought us the display model. We paid for a new one , not a display model. Not only that but when he delivered it, he dropped a section of it off the truck and left a mark on it of dirt. I think that if I pay for something new then I should get what I paid for. And not all of the adjoining parts were there either. Of course, he denied that it was a display but I drove by the day before he delivered it and it was still in the window and after he delivered it, I drove by and saw that it was Not in the window anymore. I called and told him that I paid for new and got a used display model and he denied it. He's a liar and untrustworthy. I want my new one or my money back! Resolution Sought I want the new one that he promised or my money back.

2/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

I found the business for a massage heated reclining chair I waited for over 2 months for the chair as it was not in stock I seriously asked for a refund as I was vehemently upset that I was not receiving the chair that I ordered I have now waited over 2 weeks for my refund I have not received my refund yet I telephone the business today January 26th asking about my refund" I do not have time for you" and hung the phone up on me the premise of my complaint is that I seriously want my refund please assist me in this matter thank you for reading my complaint Resolution Sought My desired outcome is that I want my refund $649.48

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