Find a reputable business?

Complaints and Resolutions

Wal-Mart complaints

Read Complaints File Complaint View Full Report

1400 Lowes Blvd
Killeen, TX 76542-5201 | Get Directions

(254) 526-4102

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$24.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wal-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wal-Mart

Sort by

9/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $24.00 Amount Settled: $0.00

Customer Complaint

9/2/2022

On July 31 Walmart in Harker Heights Texas canceled my order because I was unable to pick it up. I ordered everything from walmart.com when you order over 35.00 the delivery is free I'm disabled I can not drive, but the messed up my order the pink towels I received was on sale 5.99 each I have 2 the charged me 19.00$ the 2 towels 5.99 each that's how it comes to 24.00$ i use to love to order from Walmart. Resolution Sought I think I should get a gift card I've been waiting too long.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile