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Wal-Mart complaints

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3501 Route 42
Turnersville, NJ 08012-1752 | Get Directions

(856) 629-3888

http://www.walmart.com

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Total Amount in Dispute:
$164.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wal-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wal-Mart

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10/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $164.27 Amount Settled: $0.00

Customer Complaint

9/21/2021

Hi I purchased two cell phones from walmart in turnersville nj me and my fiancé we got home and one of the phones was not the correct phone in the box. so what tells me is they took a phone return back and restocked which should of been claims. now they just tell me advance team will call which I haven't heard anything you can see bottom of box was tampered with I sense went and purchase another so two phones ended up costing 3 phone prices this is bizzar can you help me Resolution Sought Refund

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