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Wal-Mart complaints

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60 Brown Town Rd
Waverly, TN 37185-1429 | Get Directions

(931) 296-9235

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Total Amount in Dispute:
$28.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wal-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wal-Mart

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11/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $28.00 Amount Settled: $0.00

Customer Complaint

10/14/2024

The paint department told me it was the same color paint that my husband bought the first time ..it wasn't I even took my paint sticker with me when I had to get another gallon. Well my walls have dull spots and shiny spots..I have been trying to get my bedroom finished for a while,I don't even know if my hands can take this again. I have arthritis in my hands ,my fingers lock up,its very painful so I hope you can understand my being a little upset about it.. Resolution Sought I would like another gallon of paint and my money back..I didn't even want to complain, because I don't anyone to get in trouble. But our money is hard to come by..

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