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Wal-Mart Supercenter complaints

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1311 South Jackson Street
Jacksonville, TX 75766-3050 | Get Directions

(903) 589-3434

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wal-Mart Supercenter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wal-Mart Supercenter

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3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

I bought a battery for my car in 9/13/23 and they put the wrong battery on my car and I have been having problems every since then until I had to put my car on a diagnostic machine and they told me that I had the wrong battery and the battery sensor was unplugged I have been having troubles with this auto care center and I will never go back they also sold me a bad battery that we had to get replaced at another Walmart and now I am having to get my battery at another Walmart because this Walmart doesn't have the battery or didn't have the interest in trying to find me one! I was out of 20 extra dollars for the pro rated battery that I was supposed to have and the gas for coming that way which was about 60 dollars and the diagnostic test which was 55 dollars! Resolution Sought Pay attention before they mess up someone car and act at least concerned. Make this right.

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