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Wal-Mart Supercenter complaints

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12801 Kansas Ave
Bonner Springs, KS 66012-9202 | Get Directions

(913) 441-6751

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Total Amount in Dispute:
$458.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Wal-Mart Supercenter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Wal-Mart Supercenter

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8/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $269.00 Amount Settled: $0.00

Customer Complaint

7/20/2022

I ordered a Futon and sent it back in in opened box. They won't give me my refund. An associate named Izzy wrote up the order. The order #is200010078313148. Resolution Sought Give me a refund.

7/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $189.00 Amount Settled: $0.00

Customer Complaint

6/13/2022

I am complaining because Walmart is a billionaire company and I'm just a senior citizen with a very limited income monthly income I purchase a lawn mower and I use it three times that's the honest God's truth and it doesn't work at all anymore that's the name of Walmart's products they're poorly made and they transfer those on to American people and they have no intention of being responsible for their terrible merchandise that they pass along to us I talked to representative at the store and I asked someone to acknowledge my complaint worthless merchandise I need to be reimbursed or replace the merchandise and they tell me that they can't do it and I was limited on returning the lawn mower because of covid and it's not fair to me as a customer Walmart should be held responsible to the public for faulty merchandise that they sell and they don't acknowledge it that's my complaint I want to reimbursement or either another product Resolution Sought I would like for Walmart to acknowledge their faulty merchandise that they're passing on to the people who patronize them I want another lawn mower three times of usage that's faulty merchandise and they're not being held responsible my better Business bureau or the attorney general I'm hoping to get some help to settle this

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