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Wal-Mart Supercenter complaints

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342 Commercial Ln
Pineville, MO 64856-7065 | Get Directions

(417) 226-5800

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wal-Mart Supercenter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wal-Mart Supercenter

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6/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

I came to buy a moving box and there was only one in the size that I needed and it was damaged. I asked if I could have another one if there was one in stock or if we could get a discount as we would have to repair the only one you had on the floor. I was told by the lead supervisor that she could only discount 10. I found that unsatisfactory and ask if I could speak with her supervisor and she indicated she was the supervisor, I found that hard to believe , There had to be a store manager, someone above her in that building I dis also ask if someone could look in the back…she said it would take about 15-20 minutes to go back and see if there were boxes not brought out yet. I am not a satisfied customer Resolution Sought Tell their employees when someone asked to speak to a supervisor to get a supervisor. And do better on a discount for a damaged product or keep shelves stocked better Thank you

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