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Wale's Audio and Window Tinting complaints

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1285 US Highway 31 North
Greenwood, IN 46142 | Get Directions

(317) 909-5041

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Total Amount in Dispute:
$1,108.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Wale's Audio and Window Tinting closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Wale's Audio and Window Tinting

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2/1/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,108.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

On January 3rd 2022 I dropped off my 2013 Impala l t z in perfect working order 2G walls stereo and audio shop in Greenwood Indiana their number being 317 909 5041. I was quoted a price of $300 to install some stereo equipment namely a amplifier to be wired installed are you connected to my pre-existing car stereo already in-dash and a subwoofer not connected that I previously owned in trunk the car stayed overnight until the 4th I got a phone call stating my vehicle is ready from the store manager upon arrival I hadn't noticed that not only did the stereo not work but the battery was dead and no lights no gauges no anyting like heater windshield wipers excetera now worked at all I had spoken about this problem to the manager who had stated regardless I had to pay $300 cash for the work performed I had paid them in full in order to get my car released and have taking car to Norm's Auto Electric which can prove damage is done by shop negligence I tried to contact the owner and store manager again no response no reply then you manager got very very volatile on the phone state of fact that they will not pay and I do not care if I sue them or not and on top of all this I have the receipt from store manager we're here written and signed these statements, if we are at any fault we will gladly pay for repairs they are not honoring this I cannot afford to get your car out of the shop myself I know I have to come up with over $800 for repairs and filing fee please help Resolution Sought My car repaired my 300 I paid them returned in full I want no more than this made right by them also tow bill as well as rental cost if car I have to get now until car is repaired I again have all documentation from norms stating their fault 100 percent also have pictures and witness statements and the receipt from sterio shop in hand

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Company Response

1/20/2022

On January 3rd, 2022 Mr. Bailey dropped off his 2013 Chevy Impala for a subwoofer and amplifier install. Before pulling in his car, Mr.Bailey showed us his subwoofer in his trunk to make sure everything was good for the install and it was. The next day we pulled in his car, emptied out the trunk and saw wires tucked away in the very back behind the driver side passenger seat. We then checked the wires and saw they were already run to the front of the hood. Therefore, the only work we did was wire the amp, connect the subwoofer, and add a fuse to go to the power. We NEVER had to drill anything or run wires since it was already done. When Mr. Bailey arrived to pick up his vehicle, that's when we discovered the issue of the instrumental panel and air conditioning controls not functioning . We told Mr. Bailey to come back while we ran diagnostics on his vehicle. After double checking through our work we couldn't find the problem, we then decided to look at fuses in case any blew. While checking the passenger kick panel fuses, we noticed a burnt smell coming from that area, which led to further inspection. That's when we discovered a CORRODED & CRACKED black wire going into the harness. At this point we decided to call Meineke next door to come inspect the issue. They confirmed that it was indeed the black wire going into the harness causing the issues to the vehicle. In addition, they stated that a wire cannot corrode in a day let alone a couple hours. They also confirmed our work had nothing to do with the issue. You are more than welcome to call the manager to verify this (317) 300-5554. After Mr. Bailey returned to pick up his vehicle we tried to explain the situation but he refused to understand and got upset. He told us he's going to take it to an electric shop for a diagnosis, and that we are going to pay for all of this. We wrote a statement offering to pay if indeed the issue was our fault. Nonetheless, Mr. Bailey was charged a total of $300 for the labor and the amp he purchased from us, which was a discounted price we agreed on before starting the work. The car was serviced at Norm's auto electric, who confirmed the issue of the black wire going into the harness. Mr.bailey was told from us that was the problem but he decided to ignore us. We will not pay for someone else's problems if we are not at fault.

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