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Walgreen Co. complaints

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1419 Lake Cook Road, MS #L390
Deerfield, IL 60015 | Get Directions

(800) 925-4733

http://www.walgreens.com

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Total Amount in Dispute:
$34,485.00

Total Amount Settled:
$430.00

Complaint Experience

55%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

73 complaints against Walgreen Co. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
26	Agreed to make an adjustment
3	Refusing to make an adjustment
10	Refuse to adjust, relying on terms of agreement
32	Unanswered

73 complaints against Walgreen Co.

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4/28/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2.75 Amount Settled: $0.00

Customer Complaint

4/1/2024

They have items incorrectly priced and charging more at the register. Supervisor a young arrogant man refused to honor sales prices clearly marked. Resolution Sought Fix there prices and honor sales clearly marked. Also would like a full refund of my order. As the supervisor was extremely nasty.

Company Response

4/16/2024

We need a store location, please.

4/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $51.84 Amount Settled: $0.00

Customer Complaint

3/18/2024

Every month I get prescriptions it's for 30 days so if the doctor changes anything I don't have a bunch of medications to throw away. Now they claim they can only dispense them as the doctor wrote and it's never been a problem. The doctor knows how and why I want 30. Resolution Sought For Walgreens to correct this and stop calling me stupid.

Company Response

3/28/2024

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Summarize the resolution addressing these questions: 1. Date resolved: 3/28/24 2. Who resolved: Kara B. (District Manager) 3. How resolved: District Manager spoke with patient to discuss the concern. District Manager is working on a plan with the Store Manager and Pharmacy Manager to provide a solution for Mr. Blair's prescriptions so this is not an issue moving forward. 4. Customer satisfaction: Customer was satisfied with my resolution 5. Compensation given: None If you have any questions please do not hesitate to contact me. Thank you, Ericka C. Executive Response Specialist 521 W. Avalon Ave. Muscle Shoals, AL 35661 Fax: 256-389-3763

Customer Rebuttal

4/18/2024

Consumer states; The problem has been resolved. This email will serve as notification that the problem was resolved.

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