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Walker Chrysler Dodge Jeep RAM complaints

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5757 Coliseum Blvd
Alexandria, LA 71303 | Get Directions

(318) 378-5499

http://www.walkercdjr.net

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walker Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walker Chrysler Dodge Jeep RAM

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

Went to the dodge place my son gage ad Charles Pochecharlws handed my son 7,000 I then building then they ra charles crediting wasn't good apparently so the took my son in the room left charts out adjacent took the money an didn't say crap really no receipts on the 7,000 no recipient for the car only thing we gtwaa a dang bill two days later saying we got a car with a note of 400 monthly thew ally or what ever for one my son has no id or drivers license hegt t drive the car and buy it we still have no car it's goin on 3 weeks still nothing the say we need id to get the car now well ya l hold off never even sold a car to him he don't even have a job the supposed to get checks stubs nothing, so pleas hep me and stuff nothing Resolution Sought Give my money back please it's been 3 weeks.

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