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Wall Street Custom Builders complaints

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11941 CR 680
Webster, FL 33597 | Get Directions

(352) 467-3496

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Total Amount in Dispute:
$80,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wall Street Custom Builders closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wall Street Custom Builders

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9/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $80,000.00 Amount Settled: $0.00

Customer Complaint

8/25/2021

I hired Wall Street builders to fix the plywood in my house because it was showing signs of aging. They quote me for $4000 they draw a contract. I pay them, they came into the house and stripped it throughout removed all the flooring, place the house into jacks. Stopped working and told me the job is too big. They did not anticipate that much damage. They told me another 3000$ which I gave to them. They never return to finish the job. I texted, I called they refused they are saying it is raining too hard to finish the job. I feel robbed and I don't think it's fair to do things like this, not during a pandemic putting us out in the streets. Resolution Sought I want them to finish the job, so I can move back not my home. If they don't want to finish it they should return my money.

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