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Wallen Park Estates complaints

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804 Alaska Street
Keene, TX 76059-1349 | Get Directions

(817) 556-3396

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wallen Park Estates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wallen Park Estates

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12/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

11/30/2021

They make you go without having your maintenance request done. Sinks not fixed and rat infestations and bedbugs and roaches. They eviction in court for 514$. They are drama. The managers daughter always asks for her for her drug money. They try to bully you into moving. They ask your insurance company to make draw up false renters insurance documents listing them as the primary insurer. Also these people have family in the trailer park who steals from you gets your children to steal from people with them. Resolution Sought I would love to expose these people so no else has to be tortured a nd then thrown into ridiculous debt over their drama and unethical dealings.

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