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Wally's Autoland Inc. complaints

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2238 Delsea Drive
Franklinville , NJ 08322 | Get Directions

(856) 694-3000

http://www.wallysautoland.net

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Wally's Autoland Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Wally's Autoland Inc.

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8/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

I bought a 2007 sabb 9-3 for 5000 buy the time I got home the check engine light is on and it started smoking and it wouldn't turn on sometimes I brought it back three times they said they fixed it and same things kept happening they never told me once the car had all these problems bought it March 7 2022 for my daughters 17 birthday and she hasn't driven it a full week without something happening and it's now July 27 2022 they told me I'm beat and it is what it is Resolution Sought I want a running reliable car for my daughter who calls me crying cause she can't drive her car hopefully get a refund I don't have money to buy her another car

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