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Walmart - Corporate complaints

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702 SW 8th Street M.S.0705
Bentonville, AR 72716-6209 | Get Directions

(800) 925-6278

http://www.walmart.com

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Total Amount in Dispute:
$14,290.00

Total Amount Settled:
$74.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

67 complaints against Walmart - Corporate closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
63	Unanswered

67 complaints against Walmart - Corporate

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1/29/2026

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/5/2026

Got an oil change on 12/24/25, after the oil change when I checked my car on the bottom of my car the splash guard was torn. They did not notify me of this, I only noticed once I got home. I had to order the replacement from the dealership and the cost was $402.00. They stated the car had an oil leak, they never informed me of this prior and it was not on my paperwork from Walmart, but it is there system. The splash guard had oil, but it was not caused from a leak it was caused from Walmart changing the oil filter thiswas statec by the service techs at the dealership when they looked at the vehicle. Resolution Sought A reimbursement of the cost of the part of $402.00

1/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $236.00 Amount Settled: $0.00

Customer Complaint

12/9/2024

On December 5th, I placed an online order through Walmart. The order was processed, the payment was immediately withdrawn from my account, and I received a confirmation number along with delivery details. However, within two minutes, I received a second email notifying me that my order had been cancelled, and that I would receive a refund within 10 business days. There was no explanation provided for the cancellation, yet the payment was already deducted from my account. This practice—cancelling an order after withdrawing funds and then requiring customers to wait up to 10 business days for a refund—is highly problematic. I would not normally reach out in this way, but after hearing similar complaints from others who have experienced this, I felt compelled to express my concerns. It is frustrating and inconvenient to have my money held for an extended period, with no immediate explanation or remedy. This is poor business practice, and I urge Walmart to address this issue for the benefit of all customers. Sincerely, Resolution Sought Adjust this practice immediately. Revise its online policies.

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