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Walmart complaints

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29574 West 7 Mile Road
Livonia, MI 48152 | Get Directions

(248) 957-0106

http://walmart.com

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Total Amount in Dispute:
$294.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Walmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Walmart

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3/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

$150 paid 2/09/22 on line for tv for pick up 2/10/22 told had been restocked next day money would be returned to credit card next day after 14 days it hasn't I have and getting the run around from corp. Order # 3112228666124 Resolution Sought refund money give me tv

12/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $144.00 Amount Settled: $0.00

Customer Complaint

12/3/2021

Purchased card $35.00 on 11-18-2021 Livonia mi 40152 o5844#001980Ten 67 Tn67 06667 service desk lost this receipt I have it to Emily and she just couldn't solved the problem very rude attitude infact mo.st of the people was attitude all I wanted was a phone to 313570-5996 some one using I am told ime wrong. On phone 352082509300093 not registered $65.14@$38.85 give me my money back or phone that work. Walmart can Not do nothing I want purchase no more straight Talk ?? Help I Lost 19Day in August on another card. I lost all this money phone want work I am reporting with bbb/and media Resolution Sought I want a phone number that work and s pay back for this card I am not using the call on or out ???? ?? back I waited 2hour while no one act like I was wrong

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