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Walmart complaints

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3400 Steelyard Drive
Cleveland, OH 44109 | Get Directions

(216) 661-2406

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

The delivery driver tried to give me a broken used TV for the new one I had purchased online claiming it was the only they had left when she was at the Walmart. I said I could only take it if it worked and needed to plug it in and make sure when it's delivered. She never came but sent text saying TV was delivered. Then when I tried to call she just hung up on me. Then I texted her about the police camera pointing at my porch and then she claimed that an attempt was made and the TV magically appeared in Walmart. The delivery department and customer service wouldn't answer their phones all day. Resolution Sought I would hope that you would investigate the steelyard Walmart delivery service for fraud and theft. Switching returns with new items and stealing the new items

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