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Walmart complaints

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41650 West Maricopa Casa Grande Highway
Maricopa , AZ 85138 | Get Directions

(520) 568-0846

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart

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3/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2022

I have been going to our local Walmart and I need to use one of your electric carts. But for the past month 5 of them are broken down and I see no one making sure that they get fixed. I have complained to the managers and they all tell me the same thing, " I have reported it to our manager and they are taking care of the problem. Well as of today I will no longer be shopping your local Walmart. I'm done. The shelves are bare and your personal shoppers are rude. Sorry I I've had enough of your unfriendly employees. I will boy cot your stores for the rest of my life. I AM DONE!!!! Resolution Sought What are you going to do about it.

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