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Walmart complaints

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24801 Brookpark Rd,
North Olmsted, OH 44070 | Get Directions

(440) 979-9234

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Total Amount in Dispute:
$198.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart

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10/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $198.00 Amount Settled: $0.00

Customer Complaint

10/6/2025

I bought everstart premium battery with a 4-year warranty 11/01/2023. The battery caps keep popping up under the label. The caps pop up a couple of times a week they Will not snap in the housing.this is a manufacture defect I went to the store with the original receipt trying to exchange for a good battery. I was sent to another store to test Resolution Sought Replace the battery for an exchange or refund me my money. $189 at the North olmsted Ohio store 44070. It would be nice if they honored there warranty

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