Find a reputable business?

Complaints and Resolutions

Walmart Auto Care Center #530 complaints

Read Complaints File Complaint View Full Report

2730 North West Avenue
El Dorado , AR 71730 | Get Directions

(870) 862-7410

https://www.walmart.com/store/...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$122.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Auto Care Center #530 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Auto Care Center #530

Sort by

2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $121.68 Amount Settled: $0.00

Customer Complaint

1/9/2024

We had a flat tire Sunday morning (1/6/24). After church, we removed the flat and I took the tire to Walmart because we had purchased it there. The intake technician looked at the tire and said the screw was too close to the side wall and they couldn't plug or patch the tire. He looked up my phone number and found our tire information. He told me "It is covered by the road hazard warranty." He took the tire in the shop and instructed me on where to park and wait. He made NO mention of partial coverage or out of pocket cost. Nothing! An hour later, a different technician walked to my truck and said the tire was ready. I followed him inside just to be given a bill for $121.68. They made no attempt to call me or come to the truck and tell me how much it would cost before performing the work, they just changed the tire, and gave me a bill. All I was told before getting the bill was "It is covered by the road hazard warranty." They made No attempt to tell me how much it would cost before performing the work. Needless to say, I'm very upset. Resolution Sought I would like a full reimbursement of the $121.68. They wasted my time waiting on the tire that they said was covered under warranty. They performed the work without my agreement to pay anything extra. They then said the only options I had was pay the $121.68 or wait even longer for them to put the old tire back on. If they had told me up front how much it was going to cost, I could have made an informed decision. You just don't change tires without telling people how much it will cost!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile