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Walmart Automotive complaints

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2020 South Muskogee Avenue
Tahlequah, OK 74464 | Get Directions

(918) 453-9461

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Automotive

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

I had my routine oil change at Walmart on Friday 3/22/ 2024. Location Walmart 2020 South Muskogee Ave Tahlequah Oklahoma. When I went to drive the car Sunday Morning, 3/24/2024, the low oil pressure light, stop driving immediately came on. Today in the daylight I checked the oil, and there is no oil on the dipstick, and some oil in my drive way. I did not have any problems with the car prior to this. Car is a 2013 Chevy Impala police. Can BBB help me secure repair costs, so I have a car to drive to work? Can I get a mechanic estimate, to adjust the amount? What if this totals my car? Resolution Sought Help repair my car. Unsure if they stripped the drain plug, or made a problem with the oil filter, to cause a large leak.

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