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Walmart Supercenter complaints

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3712 West Main Street
Durant, OK 74701 | Get Directions

(580) 920-0234

http://www.walmart.com

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Total Amount in Dispute:
$288.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Supercenter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Supercenter

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $287.66 Amount Settled: $0.00

Customer Complaint

12/20/2023

Went to Walmart, got a cross bow off the shelf, went to self check out, paid for item at 3:46 pm, had the worker take off spider web. We then went to eat paid at 4:21, went home and opened the box of the cross bow and inside were 2 bricks, and paperwork. I called Walmart back at 4:35 pm to tell them there was bricks in my box. They said come back and it would be fixed. We go back and they tell us they cannot do anything about it because Walmart's policy has no refunds on "firearms". I was NOT even ID'd to buy this "firearm" and the FEDERAL GOVERNMENT states a cross bow is NOT a firearm, but if it WAS. I should be identified and background completed before purchase. They will not refund my money OR give another cross bow because it had spiderweb and is a firearm in their systems. I am now out of almost $300 AND do not have the crossbow I paid for because someone obviously already stole it. Walmart will not work with me, and I feel like I've been scammed, or they have workers working together and returning stuff without the correct item. But why is that my fault or on me or right for me to be taken advantage of and basically told good luck? Resolution Sought I want a refund OR the product I paid for, and got bricks instead.

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