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Walmart Supercenter #1848 complaints

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3s100 Route 53
Glen Ellyn, IL 60137 | Get Directions

(630) 545-1060

http://www.walmart.com/store/1...

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Total Amount in Dispute:
$39.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Supercenter #1848 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Supercenter #1848

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8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $39.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

I'm emailing to advise you of a bad experience that I had today at Store 1848- Wal-Mart. I went online at Walmart.com to look for an item (Mainstays 6 x 9 Faux Grass Outdoor Area Rug) and was informed that it was out of stock, it offered option to check for availability at some stores namely: Country Club, Plainfield, Naperville, Villa Park, and Glen Ellyn. All, but 2 of the stores were 30 plus miles from my home. I was able to reach someone about a hour later from Glen Ellyn and I spike to Customer Service Associate Yolanda. I explained to Yolanda of my experience on line and she agreed to check to see if it was in stock. She returned and advised me that they indeed had six of the items at $39.99. When my daughter arrived home from work, she agreed to accompany me and she suggested that we take the tollway after she found out the commute would take a hour and a half without tolls. But added 20 miles. We arrived, went to Garden and Lawn section. Located the rugs and headed to checkout, where to my surprise, they rang up for $60.00. I told the associate what was told to me and a manager, Rebecca was called. I explained to Rebecca, what happened and she went to check the price and came back and said the bin they were in had no price, because they was going g to be a price adjustment, but right now, they were ringing up for $60. She asked me who did I speak with and the a young lady named Yolanda said that it was her that I spoke too. She then advised Rebecca that Resolution Sought Have the product shipped to my home with a reduced to compensate for my time and gas.

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