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Walmart Supercenter #1860 complaints

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1000 East Pulaski Hwy.
Elkton, MD 21921-6435 | Get Directions

(410) 398-1070

https://www.walmart.com/store/...

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Total Amount in Dispute:
$46.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Supercenter #1860 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Supercenter #1860

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $46.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

I recently went out shopping for a friend and picked up a pair of 15lb weights. Upon reaching her house, I realized I had left the weights. I called the store to see if anybody had returned them so I could pick them up on the way home. Phone was picked up and was hung up 5 times...I then called customer care 3 times. Was cold transferred to the store with the same result of an August picking up the phone and hanging up. The second time I was transferred to a completely different store. And the third time, I was told to I had to go to the store to verify if the item was returned or to request the refund from the store even though I didn't have the item with me. Considering customer service is nonexistent, there would've been no chance of a satisfactory result. When I said I'd like to lodge a complaint, they said they're was no way for me to do so and they didn't actually have a number or email to corporate. Resolution Sought I would just like to get a refund for the items as the store is very unprofessional and customer care was unable to do anything.

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