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Walmart Supercenter #2447 complaints

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2322 Ferguson Road
Cincinnati, OH 45238 | Get Directions

(513) 922-8881

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Supercenter #2447 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Supercenter #2447

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12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

I was on the bus coming home from work nov-28-2023..when my internet just went off for no reason at all..I tried to call customer service and was hung up on multiple times by the automated system trying to pay my bill(it kept telling me that there was a pending transaction..when I finally got to speak with a person after calling back multiple times and getting hung up on..the customer service rep tells me that they can't tell me what's going on. With my account cause of "customer privacy,but I'm the customer..so after countless call I still don't know what the pending transaction is...I have asked to speak with a supervisor and was flat out told no...I was told I would get a call back 3 times..and never got one...I have been a customer of theirs for a while and feel absolutely devalued and disrespected as a customer..i will be changing service but others need to know about this company...I would rather pay more for service from somewhere else than spend another dime here..it's 12 midnight where I am..and I have been without service since 6pm..what's the point of customer service when they do all they can to discourage and frustrate the customer cause they sure not helping..total UNPROFESSIONALISM...I CAN NOT BELIEVE I WAS TREATED SO BADLY. Resolution Sought All I wanted was for my service to be restored...at this point I would like people fired but I know that will not happen..hell I'm probably wasting my time writing this..cause customer service has gotten just so BAD nowadays...and the company's don't care..as long as they get paid right?...but others need to know so they don't have to go through what I did...never again...I will not be renewing service.

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