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Walmart Supercenter #268 complaints

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175 Ji Bell Ln
Savannah, TN 38372-5110 | Get Directions

(731) 925-3020

http://www.walmart.com/store/2...

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Total Amount in Dispute:
$16.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Supercenter #268 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Supercenter #268

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $16.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

I was looking for some shampoo and conditioner to buy. Well when I got to the shampoo aisle I notice there were a lot of clearance items on both sides of the aisle. So, I began to scan them to choose something clearance to try to get it cheaper. Well I came across a double pack of Pantene shampoo and conditioner. A shampoo and conditioner pack that normally would cost about $15.00 or $20.00 was clearance down to $2.24. And I was kind of surprised. But, I know sometimes you can find pretty good deals at Walmart. Anyway, I got to the counter and it rang up for $16 something. And I said no that's not what it says on the shelf. So we went back to shampoo aisle and there was the boxes 4 or 5 of them all in the same place on shelf. But the clearance sticker on shelf didn't match the item. And then they said there wasn't a sticker anywhere for it on the shelves. That it was an item that wasn't suppose to be put out yet. Although there were 4 or 5 of them there. And that a customer must have put them there. I told them it wasn't me and to go back on there cameras and look. But, they said no. That I would just have to choose something else. Resolution Sought Give me the shampoo and conditioner pack for the price that was advertised on the shelf right below it when I picked it out.

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