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Walmart Supercenter #5463 complaints

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1220 Theil Street
Hartford, WI 53027 | Get Directions

(262) 670-5803

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$150.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Walmart Supercenter #5463 closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Walmart Supercenter #5463

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8/25/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $150.00 Amount Settled: $150.00

Customer Complaint

7/28/2023

December 2022. Got all 4 tires replaced. Began having issues holding air immediately after. Waited to see if it was the cold. Made an appointment for them to check two tires. They only checked one physically and said the second looked fine visually. Replaced valve stem and had to pay. Still had issues with second tire so made another appointment. Again had valve stem replaced. Manager told me that the tire looked bad and was surprised no one told me at my last appointment. He also claimed that they didn't have the proper equipment in stock to appropriately do a full tire replacement in December due to low inventory and what have you. I ended up taking my car somewhere else and had the tire replaced. I have contacted Walmart more than 10 times trying to resolve this. I created a claim and have not heard anything back. I sat on hold trying to get in contact with anyone several times only to be hung up on or redirected and then hung up on. I spoke with a few people who said they sent emails to the correct people to no avail. Resolution Sought I would like them to pay for the tire that I needed to get replaced and the valve stem repairs.

Company Response

8/25/2023

Per consumer states; I was able to settle this with the company and received $500 last week in the mail via check. Their communication was not good at all which is why they allotted me the amount they did.

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