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Walmart Supercenter #598 complaints

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5411 2nd Avenue
Kearney, NE 68847-2435 | Get Directions

(308) 234-8448

http://www.walmart.com/store/5...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Walmart Supercenter #598 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Walmart Supercenter #598

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2/13/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/28/2022

I am a bilateral below knee amputees. Every time I see people who are not disabled parking in the handicap spots. Nothing ever happens to them. The other day I got out of the hospital after spending almost three weeks. We parked in the pharmacy spot. We called no answer and my phone went dead, so we had to go in. When we came out one of the pharmacy employees was bitching about us parking there. He did not confront us he talked about it to the person he was delivering their pills to them the man was wearing a short white jacket and was chunky. Do to that I have pulled my accounts from there to Walgreens. I take about 19 pills and my wife takes about twelve. You lost a lot of business. We have started using apple Market for groceries. You need more handicap spots and have security enforce the spots. If you started towing people from those spots that would stop the problem. Thank you. Resolution Sought Change your policy of doing nothing to be proactive. Toy the cars. I bet people would volunteer to straighten your mess out.

Company Response

2/1/2023

Per company, they stated they have reached out to the complainant directly by phone and email multiple times to discuss her complaint and unfortunately, have received no verbal or written communication back.

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