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Walmart Supercenter #62 complaints

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3700 East Highway 18
Blytheville , AR 72315 | Get Directions

(870) 763-0440

http://www.walmart.com/store/6...

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Total Amount in Dispute:
$126.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walmart Supercenter #62 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walmart Supercenter #62

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $125.74 Amount Settled: $0.00

Customer Complaint

3/14/2024

I bought a car battery on 10/9/2023. My battery is under warranty. The battery is leaking acid from the side. I took it back last nite at approximately 940 pm. My car didn't start due to this and the lady said I didn't have a receipt I couldn't return it due to the battery got Wal mart sticker on it I done seen then be returned with no receipt. I told her it was paid for thru card but my wife have the card and I can get the card number. I missed work all because she wouldn't exchange my battery. I don't want another battery I want my money back I spend to much money with Walmart to be treated this way. Resolution Sought Give my money back.

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