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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$65,452.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

252 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
240	Unanswered

252 complaints against Walmart.com

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9/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $692.00 Amount Settled: $0.00

Customer Complaint

8/21/2025

I did a return of wrong item I received. I got an email about my return was received and my refund will be processed to the original form of payment. Walmart processed the refund incorrectly in the form of an E-gift card. I notified them right away and I was told they will reverse the refund. Over and over I have been calling and calling. Yet nothing then I find out that my Walmart account has been closed. I didn't close it and for over 7 months my account is still closed they have the item and my refund hasn't been returned to me. Resolution Sought I want my refund of $692.00 plus and additional amount of $500 for suffering,stress and anxiety this has caused me.

9/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $64.77 Amount Settled: $0.00

Customer Complaint

8/18/2025

I order a air mattress on line from Walmart and the delivery person didn't take a picture of the apartment number so it's no clue on where my order is it has been 2-3 days now and still no resolution Resolution Sought Refund me because I personally never received my air mattress at all

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