Walmart.com complaints

The order stated it was delivered with a picture on the sidewalk by a tree not to my door not at my address when I returned home the package was not there. I notified Walmart and let them know that the package was not left at my address put on the street and they said that they were going to issue a refund first. They told me it would take 10 business days to go back on the card that I used or I could use Walmart cash on the app and get it in three hours. I went back-and-forth for days with them. They gave me the runaround and then sent me an email stating that I was not getting my refund. This was my daughter's Christmas present. I explained this to them I explained to them that I needed the money to replace it with something else And was told that my refund would be on the Walmart app in three hours. It was not there then somebody else told me that this was not the case and that they couldn't control that, but I looked it up on every website possible and it was all consistent with the three hour window for the Walmart cash and the 10 day window for the credit card or debit card that I used. I explained this to them. I sent them the screenshots And told them that that's what it said on their app and they basically told me that that's not the case. Resolution Sought I would like the business to refund my money as soon as possible like they said they were going to do.

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On 11/3, I chose a Walmart Money Card off the in-store display, took it to Customer Service and paid $1 for the card and $500 IN CASH to be loaded on the card. The cashier took my money but when she went to load my $500 on the card, she became confused and for over 5 minutes whispered with the other cashier. Finally, she said that the card was tampered with and already had $1000 loaded on it. The cashier's talked about a similar issue with thousands of Apple Card's. I said I wanted a different card and also a refund but there are no refunds on cards, that I would have to email Walmart.com to recover my money and even then it would never be reloadable. even though it said it was on the packaging AND WAS THE ONLY REASON I CHOSE THAT CARD TO BEGIN WITH. I have made over 50 calls to the store's manager and assistant manager, numerous supervisors at Walmart.com, Walmart Money Card.com, the corporate internal investigator. My card did activate, the $1000 was never there apparently. but Walmart blocked my card and account so fast all I learned was it had a $500 balance, but now I only hear "YOUR CARD IS BLOCKED." I have all my receipts and proof they just stole my money. I have been permanently disabled for 31 years and my only income is $1742.00 a month. I have to have infusions at the Cancer Center in Kearney but I have missed 2 and not doing well physically. I had the worst Thanksgiving imaginable and Christmas will be worse. I'm relying on the food bank and am alone. Resolution Sought I want a full refund of the $501.00 in a cashiers check payable to me. If this mindless mistake did cause my condition I will then hire a civil law firm to collect damages from Walmart for their indifference, inaction and incompetence.

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