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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$68,944.00

Total Amount Settled:
$1,340.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

264 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
252	Unanswered

264 complaints against Walmart.com

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4/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $25.00 Amount Settled: $0.00

Customer Complaint

3/7/2025

Walmart filed a false report cased me deactivation. broken promises were made to do an investigation .Walmart has workers inside (management) hate drivers .Walmart caused lose of wages more than 25k. -Walmart treats 1099 drivers as if they are employees of Walmart. Walmart gave me depression and anxiety and they gave me a very hard time. Resolution Sought I want Walmart to give me what they took from me (reactivate my account) to get back to work. stop hating drivers. e very honest with me as I've been honest with them.

3/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $321.00 Amount Settled: $0.00

Customer Complaint

2/26/2025

I prefer a video arcade game from Walmart. It came scratched up and broken. I called the customer service center. They apologized and said don't worry about it. I initially asked for a replacement. One wasn't available and was offered a refund instead. I agreed. 3 months later not refund and I was incurring late fees on my account. Walmart refuses to refund me. Resolution Sought Refund

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