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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$50,314.00

Total Amount Settled:
$830.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

229 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
220	Unanswered

229 complaints against Walmart.com

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11/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: $659.74 Amount Settled: $0.00

Customer Complaint

10/8/2026

I purchased a LG TV online sept 8th and it was pick up by Walmart on the 10th of September and I still have not received my refund as of today Oct 5th 2026 I'm not sure what's going on but I would like to receive my money it was supposed to be returned within 7 business days I'm not sure if it's 7 business day are 7 weeks but this is unacceptable I have already returned your post where is my money I should have to keep getting the run around about my money and every time I call it's being escalated to back office and steal no refund what is really going on. I would never order from Walmart online ever again because this is ridiculous and I'm still waiting on my refund. Resolution Sought I would for you to refund my original payment method ASAP and stop giving me the run around when you already have the item back.

10/25/2026

RESPONSE: Complaint was not answered Amount in Dispute: $136.82 Amount Settled: $0.00

Customer Complaint

9/29/2026

I am submitting this as a formal and escalated complaint regarding Walmart's failure to return $136.82 to my benefits card account following the cancellation of Walmart Order #2000153-06484578, placed on August 1, 2026. I previously contacted Walmart regarding this matter and provided documentation showing that the funds had not been returned to my benefits card. Despite my previous complaint and the passage of approximately one month, the $136.82 remains unavailable in my account. This is no longer a routine inquiry about a pending transaction. I am formally demanding that Walmart investigate this matter and provide a specific resolution. The transaction records show: • First charge: $131.79 — Reference/Hold: W8ELLK7T00000KK0O • Second charge: $24.11 — Reference/Hold: WTOBS94300000KLZX • Refund received: $19.08 • Total amount still outstanding: $136.82 The order was cancelled because I required delivery rather than pickup. Nevertheless, funds associated with the cancelled order were placed on hold/charged, and only $19.08 has been returned. The remaining $136.82 is still unavailable in my benefits card account. I have already provided documentation from my benefits card provider confirming that these funds have not been returned. Therefore, I am extremely concerned that Walmart continues to retain or has failed to properly release funds that should no longer be associated with this cancelled transaction. I am requesting immediate escalat Resolution Sought I want a refund because is not correct that they don't know where my money is at

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