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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$75,489.00

Total Amount Settled:
$1,874.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

282 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
270	Unanswered

282 complaints against Walmart.com

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1/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $129.00 Amount Settled: $0.00

Customer Complaint

12/20/2024

I cancelled a order on December 7th and it is now December 14th and it has still not been cancelled and no refund has been issued. I have talked with 10 different people and told me 48 hours then 4 hours now 72 hours. No one knows what there talking about.not even the supervisors. I'm very upset and still have not received my money. Resolution Sought I want my money back.

1/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $248.00 Amount Settled: $0.00

Customer Complaint

12/20/2024

Purchased an online order for Samsung 50 inch LED TV. They emailed me to tell me the package was on its way. I was home. The driver never showed up. I called to complain to cancel my order and they won't cancel my order because the TV is on its way. They lied and took my money and I don't know when this TV is supposed to show up. They're taking advantage of people taking their money and they're holding it for their own ill-gotten game. They lied and took my money and I don't know when this TV is supposed to show up. They're taking advantage of people taking their money and they're holding it for their own ill-gotten gain They need a class action lawsuit because I'm reading a lot of the same things happen to other people if you don't have the item don't tell people you're gonna deliver it the next day so I'm out $248 and I don't know when they're gonna release my funds or is the TV gonna show up someday I don't know so I would like to file a complaint please Resolution Sought I'm not really sure what I would really like I would like my money back or my TV. I think that they should be held responsible for lying and then sending people email telling their packages on its way and you sit all day waiting for them to show up while you're watching them on their app driving around Dallas and when it's your turn come up they disappear. I think they should be sued for million dollars for lying to people and taking their money.

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