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850 Cherry Avenue
San Bruno, CA 94066
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(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$62,342.00

Total Amount Settled:
$1,224.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

253 complaints against Walmart.com closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
0 Making a partial refund
7 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
240 Unanswered

253 complaints against Walmart.com

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7/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $40.87 Amount Settled: $0.00

Customer Complaint

6/16/2025

I have kids and I am on snap. walmart's delivery system over at Anderson Lane is the worst in the business they had delivered more mistakes to my and other peoples addresses in the houses that are in the vicinity of my house but not my address. The pictures prove it anyway I order and Walmart delivers to another address now this is off of my EBT, which is snap so it's food items only and Walmart policy on food is that it takes 3 to 4 hours to process it back to your card. Walmart picked me out and retaliated against me, causing my kids, not to be able to eat instead of giving me my money back for delivering my order to the wrong address the picture proves it. They took my EBT money and held onto it. They justified 10 days for 10 days is only for debit cards and credit cards not EBT because you're dealing with poverty and food. The policy is 3 to 4 hours and because of W. Anderson Ln. retaliating against me because of their mistakes, they tried to handle my account as if it was a debit or credit card keeping me away from my money for 10 days my kids have to eat before 10 days. That's all the money I had to feed my kids. They went and diverted their policy to directly caused me in difference. I want to sue them because my kids suffered for it. They broke their own policy and didn't return my money to EBT within 3 to 4 hours instead they wanted to treat it like a debit card which is up to 10 days doesn't apply to EBT. I tried to explain this to them. They only ignored me. Resolution Sought I am so angry that Walmart indifference caused my children to go to bed with hungry stomachs and tears in their eyes. I'm telling you the truth when I tell you that snap is not just for recreation that is a tool that is used to feed me and my children you can't take it from me and think that it's not going to affect my health or my kids health. Either Walmart is a big bully and devil or they've got some real idiots working for them. Or both.

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7/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

6/16/2025

I have had very bad business with Walmart. I am paralyzed disabled in bedridden with no transportation to go to the store and purchase a year subscription to Walmart Plus. I still have about 4 months on it and two months ago Walmart started canceling ever order I made. I spent 19 hours on the phone with them an hour a piece with 19 people and sent about 30 emails to the people that supposedly being able to fix the account. First they tell me it was because I added a padlock on my account I have my OTC card and a debit card I was planning on paying for the lock with the debit card I took that off and it canceled the next order and then they're saying it's because I'm not passing electronic verification I'm in a nursing home I've been at the same place the same IP address been using the same phone the only thing I have done is change my phone number they will not help me fix my account I depend on Walmart because that is the only place I can get food delivered from My OTC card like I said I am bedridden but evidently they don't care I still have 4 months left on my Walmart plus that I cannot use they will not give me a refund and they will not fix my account Resolution Sought I want the business to fix my account where I can order online food because I cannot shop in the store I am paralyzed and bedridden and have no wheelchair accessible van I depend on Walmart to do my shopping and I pay for a service I'm not receiving

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