Find a reputable business?

Complaints and Resolutions

Walmart.com complaints

Read Complaints File Complaint View Full Report

850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$53,498.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

237 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
225	Unanswered

237 complaints against Walmart.com

Sort by

4/21/2026

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

3/26/2026

On February second I placed an order on wall mart website for living room set for $286.80 now the price of the same item is $899.99. On March 03 I received a message delivered, but it was not delivered Called wall mart several times to solve the issue some representatives this order is through their party and we can't help some say will refund (which is not acceptable) and some will say we will replace but no written confirmation for any solutions Asked to talk to manger but never happened and I think they blocked my number. Resolution Sought I would like them to honor my order and give me an equal set at the price I paid or refund with responsible discounts or gift certificates to buy another one

4/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $74.15 Amount Settled: $0.00

Customer Complaint

3/19/2026

I order from them and i never got my order so i call them and told and at first they told me i had to wait 10 business day and when i call them back they told me that im not getting a refund cause I got to many so they keep my money Resolution Sought I want my money back

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile