Walmart.com complaints

Dear Walmart Customer Service,I'm reaching out regarding an order I placed on September 25 using my SNAP EBT benefits. The order totaled approximately $92 and $17 for 53 items, all of which I know for a fact were EBT-eligible. I also added a $3 tip for the delivery driver. (Not eligible) As required, I provided a debit card for a temporary hold in case EBT funds were insufficient. However, my EBT balance had more than enough to cover the full cost of the order. Despite this, I was charged $40.79 to my debit card 7031. The original hold amount was around $51, and then it finalized at $40.79. According to my bank, the charge was no longer pending after one day, which confirms the funds were actually withdrawn, not just held. I've tried to resolve this issue by calling repeatedly for several days, often being left on hold for 25, 45 minutes, or over an hour, only to be disconnected when asking for a supervisor. This experience has been extremely frustrating and unprofessional. I understand there is typically a 10-day hold process, but since the status changed from pending to completed after one day, this is now a finalized charge. I am requesting: 1. A full refund of the $40.79 charged to my debit card. 2. An itemized receipt of my order clearly showing which items (if any) were not SNAP-eligible and required payment via debit. Again, everything I purchased should have been EBT-eligible, and I did not authorize this charge beyond the $3 tip. Resolution Sought Order number: 2000136-11184401 Your refund is on its way, shaneka We've initiated a refund of $3.63 and wanted to provide a quick overview for you. If you have any follow-up questions, please visit our Help Center.

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On September 30, 2025 I went on the Walmart app to order things I need from Walmart it was at 7:12 pm when I started & I paid $10 more for express delivery in 30-60 minutes same delivery! They said it will arrive around 8:57-9:16 pm. So I waited and waited & I was looking at the time & it was 9:40 pm. So I called Walmart customer service & asked I haven't received my order so they looking it for me & they told me that my order was cancelled. I said what do you mean it was cancelled. They said that my account was flag as usual suspicious &; fraudulent & I'm not real person? I was upset & said & asked him how am I not a real person when I'm ordering merchandise online how did I trigger the system I didn't do anything!? I just paid for my merchandise and y'all charged me & I paid &y'all took my money &;put my money on temporary hold! And they said they don't have a hold that I need to call my bank! They have my money on hold! And that I can reorder again in the app. I said ok & I got off the phone with them & went on the app & reorder again & when I paid with my card they took my money and they cancelled my order &; I reorder 7 times and put my money on temporary hold. One for $147.36, $148.10,$131,85,$16.97,$17.31$68.80$8.65 They took & it doesn't show up on my bank transaction showing they took it but they did then why you have it on hold? And it doesn't show from y'all that you gave me my money back in my account .They told me it never happened and refused to give me my m Resolution Sought Please I just want my money back! Because I paid for my merchandise & they took my money & put my money on temporary hold & cancel my order 7 times! My bank told me when they cancelled the order that my money automatically goes back in my account! it didn't they have my money on temporary hold! Why! If y'all cancelled my order? They took $135.85 on the first it's still pending and it's the 8th. They took $147.36 didn't receive my merchandise! It shows you gave me back $1.67 $3.08 only! Only

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