Find a reputable business?

Complaints and Resolutions

Walmart.com complaints

Read Complaints File Complaint View Full Report

850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$55,813.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

240 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
229	Unanswered

240 complaints against Walmart.com

Sort by

1/25/2026

RESPONSE: Complaint was not answered Amount in Dispute: $32.64 Amount Settled: $0.00

Customer Complaint

12/31/2025

Looking to place order phishing grab phone call charge &order thru Walmart app I cancelled immediately they hold money 10 day I did not get confirmation for the return placed 12/23/25 Resolution Sought Return money stolen

1/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

12/29/2025

Walmart cancelled an order and is hold funds for up to thirty day to return I'm senior on SSI they cancelled an order on the 12/18 card company said 10 to 30 day in our 1second world to take it this is unacceptable Resolution Sought 72 hour hold is sufficient their hold up million also 2 order did not hit the button to buy and put 40 hold when I cancelled unfair practice

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile