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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$56,100.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

239 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
228	Unanswered

239 complaints against Walmart.com

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1/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/10/2025

My Spark Driver account has been stuck for over a month due to an error in Spark's system that prevents me from completing my earnings setup. The app shows "ACH didn't approve your request," and it will not let me add or change my bank account. Branch support confirmed that my payout account is active on their end, but Spark's system is not recognizing it. I have contacted Spark support many times by phone and email. Multiple agents confirmed this is a Spark system error and escalated it to the engineering team, but there has been no update or solution for over a month. I am completely unable to work or earn income because the system will not allow me to finish onboarding. Spark support keeps sending the same message that the issue is "under review," but no one has fixed the problem or provided a timeline. I need this resolved because it is preventing me from earning a living. Resolution Sought I want Spark/Walmart to reset or repair my account setup so I can successfully add my payout method and complete onboarding. I need the engineering team to fix the ACH/payout issue that is blocking my account so I can start working immediately. I also want a direct update from someone with the authority to resolve the problem, not a standard "under review" response.

12/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/1/2025

I'm a 67 year old housebound disabled vet and since COVID19 I began using online grocery shopping mainly with WalMart. At some point WalMart started with "Temp Hold" on my money usually $20 - $30 over wherever I am while shopping , I.e. I may be at $200, WalMart will have a "Temp Hold" of $230. At the conclusion of my shopping at "Place Order" there is the total cost of purchase. So I've wondered by whose or what authority gives WalMart access to my account and why does it take 7-10 days for WalMart to return the remainder or the difference between what I spent and what WalMart held. I've called several times and requested the receipt or order number of my purchase. Customer Service has agreed to provide one or the other, but I've yet to get it. If WalMart was returning the difference to.my bank to adjust my balance. Also there would be a (+) plus at that entry. US Bank or USAA Bank (former) Customer Services can never tell.me about the authorization to.WalMart. WalMart after the.total.is given will give a o/o tip to the shopper and not allowing for.me to decide. Resolution Sought This has been going on about 3-4 years. So I'd like for WalMart to make me whole or to pay an average to me and discontinue the Temp. Hold on online shoppers. Just imagine the non taxed.money for WalMart.

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