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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$56,815.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

245 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
234	Unanswered

245 complaints against Walmart.com

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12/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/1/2025

I'm a 67 year old housebound disabled vet and since COVID19 I began using online grocery shopping mainly with WalMart. At some point WalMart started with "Temp Hold" on my money usually $20 - $30 over wherever I am while shopping , I.e. I may be at $200, WalMart will have a "Temp Hold" of $230. At the conclusion of my shopping at "Place Order" there is the total cost of purchase. So I've wondered by whose or what authority gives WalMart access to my account and why does it take 7-10 days for WalMart to return the remainder or the difference between what I spent and what WalMart held. I've called several times and requested the receipt or order number of my purchase. Customer Service has agreed to provide one or the other, but I've yet to get it. If WalMart was returning the difference to.my bank to adjust my balance. Also there would be a (+) plus at that entry. US Bank or USAA Bank (former) Customer Services can never tell.me about the authorization to.WalMart. WalMart after the.total.is given will give a o/o tip to the shopper and not allowing for.me to decide. Resolution Sought This has been going on about 3-4 years. So I'd like for WalMart to make me whole or to pay an average to me and discontinue the Temp. Hold on online shoppers. Just imagine the non taxed.money for WalMart.

12/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $96.99 Amount Settled: $0.00

Customer Complaint

11/24/2025

I purchased a $171.72 order through Walmart on October 5th 2025. I purchased two items and canceled one of the items the following day, I was told that it would take up to 10 business days to receive my money back. It has been over a month since then, I have contacted Walmart customer service multiple times and was told to contact my bank because the bank has my money. I contacted the bank trying to dispute the charge which was denied twice on two different occasions and was told that they could not resolve the issue and that it falls on Walmart to return my money. Resolution Sought I would like for them to return my money back from the cancelled order!

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