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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$62,670.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

252 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
239	Unanswered

252 complaints against Walmart.com

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6/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $314.51 Amount Settled: $0.00

Customer Complaint

5/27/2025

I purchased a gaming computer bundle online. Walmart.com I waited a couple and didnt get anything so i looked on the walmart app it said delivered. It wasnt delivered to me. So i looked at fedex delivery photo. I knew it was our neighbors back porch. So i walk over there to confirm look my suspiscion. Just what i suspected exactialy the same as the fed ex photo but no package by that time it was gone. I asked them where it my package was. They said they sent it back. They took it to the post office droped it off. I check post offices all over everywhere. They all said the same thing they don't take fed ex boxed through general mail system so the last place it's tracked to is their porch and they admitted to having it claimed to have returned it... (no record of that is found either) to the sheriff's department to file a report they went nextdoor and asked them soI filed a police report at the vinton county sheriff's office mcarthur ohio 45651. Now.cash app or walmart will refund my money. Cash app says walmart fulfilled the order and the didnt. I have made multiple calls to customer service and the tell me every time in 7 to 10 business's days it will be refunded and it never was. Walmart just keeps telling me they are issuing me a refund and never do. Cashapp keeps rejecting it because walmart is saying it was delivered. So I can't get refunded either way they keep denying my dispute. Resolution Sought Give my money back

6/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $114.48 Amount Settled: $0.00

Customer Complaint

5/27/2025

I returned two doors to Walmart in the amount of $114.48 on February 2nd 2025. I still have not received my refund after many phone calls and emails. They keep telling me it's being processed but to this day still no refund. I have a reference number 250508- 52914-6113-0000. I have proof of the return to the store with the receipt which I have mailed them and now when I try to email them they're saying I can't use that email. I don't know what else to do. I'm getting very frustrated over this and we just like my money back. They have the doors , I don't. I can submit to you and copy of the refund if needed. Resolution Sought Give me my refund of $114.48

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