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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$50,414.00

Total Amount Settled:
$830.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

230 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
221	Unanswered

230 complaints against Walmart.com

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11/5/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/13/2026

I am a Walmart+ customer. I order Walmart delivery all the time for I do not have a car. On Wednesday 10/8 I placed a Walmart order which was to arrive Thursday, with no delivery and it was saying delayed. I called Walmart Friday to find out when I would be receiving my order. Walmart then cancelled my order after being told that isn't what I wanted to do. Walmart caused my account to be flagged for suspicious activity. I was then not able to do an order at all, I had to wait until I was home to order off my daughters app which is my shared account for Walmart+. It is now SUNDAY and hours spent on a phone and I still do not have my order with management promise to make sure it is a rush delivery. Hence I pay for Walmart to screw me. We have went this storm with our groceries due to there negligence. Also this order was my daughter who is actively losing her first child. Way to go Walmart for making it that much more stressful on her. Resolution Sought Bring me my order and should refund my money for this order and waiting 4 days and still ain't here so might be 5 days or longer.

11/3/2026

RESPONSE: Complaint was not answered Amount in Dispute: $659.74 Amount Settled: $0.00

Customer Complaint

10/8/2026

I purchased a LG TV online sept 8th and it was pick up by Walmart on the 10th of September and I still have not received my refund as of today Oct 5th 2026 I'm not sure what's going on but I would like to receive my money it was supposed to be returned within 7 business days I'm not sure if it's 7 business day are 7 weeks but this is unacceptable I have already returned your post where is my money I should have to keep getting the run around about my money and every time I call it's being escalated to back office and steal no refund what is really going on. I would never order from Walmart online ever again because this is ridiculous and I'm still waiting on my refund. Resolution Sought I would for you to refund my original payment method ASAP and stop giving me the run around when you already have the item back.

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