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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$50,322.00

Total Amount Settled:
$830.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

230 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
221	Unanswered

230 complaints against Walmart.com

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10/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $412.45 Amount Settled: $0.00

Customer Complaint

9/16/2026

Walmart+ has not delivered my order due to a driver shortage but they continue to take orders knowing that they are not going to be delivered. If you want to cancel it could take up to 5 to 10 days to receive the funds back and I was not offered any other resolve. I paid for an express service on top of the service fee I pay every month to be a member. Resolution Sought Walmart to stop accepting orders if they know they will Not be delivered on time or even in the same day that the products were supposed to be delivered

10/7/2026

RESPONSE: Complaint was not answered Amount in Dispute: $7.98 Amount Settled: $0.00

Customer Complaint

9/11/2026

I thought ordering a melitta coffee on subscription would be a good idea. Our life changed and I can no longer order this. I have tried for over 2 months to get this subscription shut off but can not. I even contacted customer service and Everytime they say they can not. I'll have to do away with my Walmart account which is how we get our pharmacy prescriptions. All I want is the subscription canceled. Resolution Sought I'd Walmart to cancel the coffee subscription. Get better customer service and since they continue to take money I don't have to spend I'd like some kind of gift card to make up for the stress and the headache.

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