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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$587,885.00

Total Amount Settled:
$1,874.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

337 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
321	Unanswered

337 complaints against Walmart.com

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4/14/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

I placed an order early yesterday which never was delivered. I tracked the driver driving on Walmart site. He drove until he got 4 minutes to me and stopped. I never received my order. It said delay. Agent told me it had to go back to the store because it was long and there were frozen items, hadn't to go back as per rules. This agent set up my order to be delivered at 9:00PM last evening which of course wasn't delivered. I received message at 10::00PM last night order is still delayed. Today is the 2nd day and my order says it is delayed. I attempted to cancel, it notes cancelation requested but I never received any confirmation. My phone isn't working today and I don't have phone service l every email I use doesn't work. I tried to contact to a live agent today but there are NO agents available . It has been frustrating and stressful. Resolution Sought I want the order canceled and receive confirmation of cancellation. And my credit account refunded ASAP. This has happened several times before, Very unprofessional and terrible service to give to a long time customer.

Company Response

4/12/2024

Per consumer states; My issue with my order with Walmart. All is good, Walmart credited my account. I consider this case now CLOSED. Thank yoy for your service.

5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $42.57 Amount Settled: $0.00

Customer Complaint

4/9/2024

I ordered off Walmart.com a food saver combo pk one 8" roll 4 11" rolls & 36 gal bags mar 30 I opened it up from this 3rd party co & it was the lesser of the combo packs I got 2 8" rolls 4 11" rolls and 6 bags & I reported it & was told it's an upgrade which it is not & they will give me 10 which is $3 which my combo pack is more no I told them I wanted what I ordered then they came bk after I asked for a mgr well i can do all these tedious steps label & send it bk & get a refund I advised now I have to print a label get a box & ship it bk waste my gas & then order what I wanted in the first place I said then send me 30 bags & I am good.. no response. Resolution Sought Ship me what I ordered and I will print a label and they can have someone pick the wrong order up

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