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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$52,309.00

Total Amount Settled:
$1,040.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

235 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
224	Unanswered

235 complaints against Walmart.com

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8/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/23/2026

A friend ordered somethings from Walmart in Georgia. Part my order was wrong. I got someone's sheets and they got my dog food. The shipping labels were mixed up. I've tried since Sunday to correct this and I was told it would be corrected. Now they're telling me to wait to feed my dogs till Thursday or order more. The employees at the STORES Don't Ever Answer their phones The employees in-store are rude and reluctant to help Customers...!!!? Resolution Sought I need my dogs food delivered... Give Walmart the Poor rating they deserve

8/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $108.00 Amount Settled: $0.00

Customer Complaint

7/17/2026

Someone got my card number..bank card..and made a purchase of a membership...I was alerted by my card protection fraud line ...I called and let the company know that wasn't me..they tried to return the money to the canceled bank card .. they refuse to return the amount to the new card ...I worked hard for that money..and want it returned..a simple regular transaction will work ..they will not do it Resolution Sought I wound like my money returned to me in my account or a check ..I would appreciate the money back to me ...

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