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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$55,787.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

248 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
237	Unanswered

248 complaints against Walmart.com

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10/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/17/2025

I purchased product at the beginning of August, made a return of product on 8/18/25, product was received on 8/22/25 and I have yet to be issued my refund as of 9/17/25. (Tracking number for return # 797556584277) They issued a partial refund was issued to my credit card ($10.91) and the remaining balance was supposed to go to my walmart app within 3 days of return. The cost of product was $182.10 and I am still waiting for the $171.19 (walmart order # for product 200013622415373) Resolution Sought My refund of $171.19

10/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $61.91 Amount Settled: $0.00

Customer Complaint

9/16/2025

I initiated a return of a children's tablet on July 27th of 2025. I have called four times as of today September 13,2025 about my refund. The card on file I was compromised and there is no bank information on my Walmart account. I have called four times about my refund and still nothing. I have my bank statements and talked with my bank there is no refund or anything that has yet to be released to my account. I called Walmart customer service today and they told me that on August 31st it was sent to my bank account. They will not send me any email for verification as they stated it is system generated and no email is available with them. I just want my refund what took up to 10 business days has turned into 2 months. This is ridiculous I want my refund and have been told it was sent. It has not been received by me or my financial institution. I keep getting the runaround and it seems as though they do not want to give me my refund. I have canceled my Walmart plus subscription for this. For such a big company I should have no problem getting my refund. I want my money and like I stated 10 business days from July 27,2025 has turned into 2 months. Resolution Sought Give me my refund and credit for the refund.

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