Find a reputable business?

Complaints and Resolutions

Walmart.com complaints

Read Complaints File Complaint View Full Report

850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$50,638.00

Total Amount Settled:
$830.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

232 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
223	Unanswered

232 complaints against Walmart.com

Sort by

10/6/2026

RESPONSE: Complaint was not answered Amount in Dispute: $7.98 Amount Settled: $0.00

Customer Complaint

9/11/2026

I thought ordering a melitta coffee on subscription would be a good idea. Our life changed and I can no longer order this. I have tried for over 2 months to get this subscription shut off but can not. I even contacted customer service and Everytime they say they can not. I'll have to do away with my Walmart account which is how we get our pharmacy prescriptions. All I want is the subscription canceled. Resolution Sought I'd Walmart to cancel the coffee subscription. Get better customer service and since they continue to take money I don't have to spend I'd like some kind of gift card to make up for the stress and the headache.

10/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $306.42 Amount Settled: $0.00

Customer Complaint

9/8/2026

I returned a iPhone back to Walmart now they saying it wasn't the right phone I have my receipt I never opened the box the lady with her nasty attitude took the phone open it up and issued me my receipt now I am paying for a phone that they flag fraudulent Resolution Sought Refund back to my original payment my order number is 200015039750801

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile