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850 Cherry Avenue
San Bruno, CA 94066
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(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$52,696.00

Total Amount Settled:
$1,224.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

239 complaints against Walmart.com closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
0 Making a partial refund
6 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
227 Unanswered

239 complaints against Walmart.com

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3/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $8.00 Amount Settled: $0.00

Customer Complaint

2/4/2026

Had to order in with Walmart it was going to be an order they were going to ship same day delivery. In the afternoon around 4:00 they kept saying nearby five stops away. This went on for almost 2 hours and I looked at where the car was and it was on the other side of town. They said they attempted delivery and would attempt again . Delivered two items that evening, the two most important items is 7UP zero bottles did not come. Attempted chat attempted email. Email said it was not monitored chat said to reschedule or ask for refund. But those options are not available. Attempted to call the number given me attempted to email, attempted chatting nothing but robots. Extremely frustrated as they were even near my house and at the time they said they attempted at 5:52 p.m. I was right here in my living room with the curtain open and the app was still showing them the on the other side of town. It's possible they entered the address incorrectly in their GPS because I get deliveries almost daily from Walmart. Very frustrated that you're unable to communicate with anybody and get any results. One message even told me that I couldn't file for anything because it was against their policies. This isn't right even though it's just $8 this isn't right. Order number 200014389201629. Diana Downing Jan.30th Resolution Sought Refund or delivery happen. And they need to realize it was their mistake and maybe communicate with the driver and where the seven oup zeros went on the other two items were delivered later that evening. It says they will attempt to deliver again but nothing no communication.

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3/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $63.71 Amount Settled: $0.00

Customer Complaint

2/3/2026

( The 63.71 is just from one order they owe me way more for missing items never refunded) I've been a Walmart+ member for years I've had items lots of items missing taken had too of been reported some were refunded a lot were not but yesterday was the icing on top of the cake I placed an order for dinner and cat supplies because my son wanted a cat for his birthday I got one order the supply surprise him was supposed to be delivered 1/31 between 5-7 well guess what at 11:39 p.m still waiting call customer service they rescheduled for 2/1 for between 8-10 a.m guess what it's 11:09 and I'm still waiting I pay Walmart every moth for free delivery because I am disabled with a chronic debilitating pain disease among many other disabilities where I can't walk or stand for long periods of time so I need my groceries and everything else I can have delivered I do I do my appointments online as well I've been calling them when I call the sore they finally answered after 5x rude saying she can not deliver I have to pick it up there to busy I explained she hung up called back 4 more times no answer call customer serve he called the store they answered said they are gonna deliver but don't know what time what can I do they are miss leading us and what we should be expecting from them they are layers thieves and the worst I have no choice but to use them HELP ME PLEASE ???? Resolution Sought Pay me

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