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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$52,623.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

235 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
223	Unanswered

235 complaints against Walmart.com

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3/19/2026

RESPONSE: Complaint was not answered Amount in Dispute: $255.00 Amount Settled: $0.00

Customer Complaint

2/23/2026

I ordered an electric bicycle online four times. I received one. The other three shipments have been lost or damaged. I have been waiting 8 months. They are unwilling to ship replacement, because the third-party seller is out of business, even though the previous two times this happened, they were able to ship a replacement at no additional cost. I refuse to pay the current (inflated) price for something I already paid for. Resolution Sought I simply want the product that I paid for to be shipped to me. I'm also happy to pick it up.

3/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $69.94 Amount Settled: $0.00

Customer Complaint

2/11/2026

i placed an online delivery order with Walmart back on January 13th, which was supposed to be delivered the next day on January 14th. after getting a notification saying that the delivery was completed, I looked outside and there was no delivery at my front door, like it usually is. i went to the Walmart app to see what happened and noticed that they had delivered my order to the wrong address. the proof of delivery photo was undeniably Not my residence. the photo shows a residence with red bricks, and i live in an apartment with grey siding. i contacted Walmart 5 different occasions about this issue and they would not approve my refund. I don't understand why they keep denying my request because I have screenshot proof that they delivered to the wrong address. i am tired of dealing with Walmart, and as a final attempt, I am contacting you guys, with hopes of getting this resolved. this is so wrong when I have tons of proof showing that I was wronged by Walmart. thanks for your help. Resolution Sought at this point, only a refund for the total price would be acceptable.

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