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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$50,630.00

Total Amount Settled:
$830.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

231 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
222	Unanswered

231 complaints against Walmart.com

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10/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $306.42 Amount Settled: $0.00

Customer Complaint

9/8/2026

I returned a iPhone back to Walmart now they saying it wasn't the right phone I have my receipt I never opened the box the lady with her nasty attitude took the phone open it up and issued me my receipt now I am paying for a phone that they flag fraudulent Resolution Sought Refund back to my original payment my order number is 200015039750801

9/30/2026

RESPONSE: Complaint was not answered Amount in Dispute: $9.47 Amount Settled: $0.00

Customer Complaint

9/4/2026

Thursday September 3, 2026 I ordered Hot and ready buttermilk chicken tenders and a bag of lays potato chips from Walmart . When order was delivered the chicken was open with a slit in the back. Second time in 2 weeks which was reported before. The potato chips were a much larger bag than ordered . Walmart refused a refund . Last week when I ordered the same thing they sent 3or 4 replacements from What I ordered , the chicken bag had a slit in the back. A refund was received for the chicken . Don't think Walmart should be sending something I didn't order. I've asked for a refund three times and has been refused 3times . It would be highly appreciated if you could help me with my refund Resolution Sought I am asking for a refund

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