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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$56,212.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

244 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
233	Unanswered

244 complaints against Walmart.com

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12/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

11/7/2025

The money is the the worst problem. I had an on line account with Walmart for over 21 years and the deactivated as they said I dishonest there return poilicy which makes no sense because I received a wrong Item and bad ink for my printer. When they deactivator my account it mean I can no longer order home delivery or mail orders so that is a decrimanation to disable and elderly because with my disability I am unable to walk around there store for hours to shop. also do not understand how returning a wrong item that I did not order or getting bad ink to returns is against there policy would they pay for either if so they must be a lot richer then me. Resolution Sought them to reopen my account that I have had for over 21 years.

12/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $173.33 Amount Settled: $0.00

Customer Complaint

11/6/2025

I ordered groceries from Walmart (delivery) my food arrived in a garbage bag, that looked like it was used multiple times. I contacted support and requested that the delivery driver come back and take the order back to the store. The customer support agent said she would issue a refund for the full order instead. A day later I received an email saying I will not be getting my refund. I called 3 more times was promised a refund 3 more times and all 3 times I would receive an email saying the refund will not he processed. Resolution Sought My promised refund

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