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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$56,383.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

247 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
236	Unanswered

247 complaints against Walmart.com

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11/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $530.69 Amount Settled: $0.00

Customer Complaint

10/15/2025

I've repeatedly contact Walmart to tell them I never received my Nintendo switch 2 on July 31 with so much unsuccessful contact it's been going on for three months of me constantly calling them. I wrote my bank to file a dispute, telling them the truth that I never received my package. I keep getting emails of them saying the delivery driver hand-deliver my package, but he never gave me a package at all. He took a photo of my house with no package inside if he had and deliver my package why take a photo of an empty mailbox with no one in sight if he had been delivered my package it would've clearly showed me in the photo receiving my package, there was nobody in the photo. He just took a picture of an empty mailbox and they keep telling me the delivery driver handed my package that he never handed my package to me at all he stole my package and I've been contacting them over and over and over again with no avail Resolution Sought I would like to get my full refund back and because this has been stressful I need some compensation. This is totally on Walmart and this is their fault. They stole my money and I don't have a package or anything to show for it. I have multiple pictures of me contacting them of me calling them of me emailing them telling them. The delivery driver is lying. I never got my package.

11/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $40.79 Amount Settled: $0.00

Customer Complaint

10/10/2025

Dear Walmart Customer Service,I'm reaching out regarding an order I placed on September 25 using my SNAP EBT benefits. The order totaled approximately $92 and $17 for 53 items, all of which I know for a fact were EBT-eligible. I also added a $3 tip for the delivery driver. (Not eligible) As required, I provided a debit card for a temporary hold in case EBT funds were insufficient. However, my EBT balance had more than enough to cover the full cost of the order. Despite this, I was charged $40.79 to my debit card 7031. The original hold amount was around $51, and then it finalized at $40.79. According to my bank, the charge was no longer pending after one day, which confirms the funds were actually withdrawn, not just held. I've tried to resolve this issue by calling repeatedly for several days, often being left on hold for 25, 45 minutes, or over an hour, only to be disconnected when asking for a supervisor. This experience has been extremely frustrating and unprofessional. I understand there is typically a 10-day hold process, but since the status changed from pending to completed after one day, this is now a finalized charge. I am requesting: 1. A full refund of the $40.79 charged to my debit card. 2. An itemized receipt of my order clearly showing which items (if any) were not SNAP-eligible and required payment via debit. Again, everything I purchased should have been EBT-eligible, and I did not authorize this charge beyond the $3 tip. Resolution Sought Order number: 2000136-11184401 Your refund is on its way, shaneka We've initiated a refund of $3.63 and wanted to provide a quick overview for you. If you have any follow-up questions, please visit our Help Center.

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