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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$56,288.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

242 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
231	Unanswered

242 complaints against Walmart.com

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2/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $225.00 Amount Settled: $0.00

Customer Complaint

1/13/2026

This company took $225 off my credit card without my permission I want it returned immediately. I have called them. They have refused to return it telling me that it's up to my bank to do something. This is a shady company in my opinion. Resolution Sought Return my money immediately

2/3/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/8/2026

Yes so on January 1st I made a purchase on Walmart.com. Had a couple items that weren't available so was supposed to be refunded. But, as I checked my bank account, the charge of $150.93 was gone. Contacted my bank and they've told me that Walmart INSTEAD of refunding me back my money that they reversed it and removed the charge like it never happened. Walmart is blaming my bank as thy can see the charge still. But to set prior explanation my bank nor myself can see it so, I want to n ow why they got into my account and removed it without authorization. I need this resolved. Resolution Sought Give me my full $150.94 as they can see it but it's not reflected on my mobile bank app nor with the bank itself.

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