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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$56,218.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

243 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
232	Unanswered

243 complaints against Walmart.com

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12/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $19.99 Amount Settled: $0.00

Customer Complaint

11/19/2025

There must be a thorough inspection of all items on the expiry dates before shipments Resolution Sought Complete refund of the items and be compensated due to Their negligence

12/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $497.88 Amount Settled: $0.00

Customer Complaint

11/14/2025

I ordered bar stools on October 19th, 2025 at $62.24 a piece. On October 21, I receive an email that the package is damaged and a refund will be made. October 22 I inform them I want the product replacement not a refund. I received confirmation the ship date changed from October 24-29 to November 4th. October 23 I receive a message from Walmarts supplier Song, that they are now out of stock. I called Walmart on October 24th and the 25th stating I want the product not the refund. Called again on the 5th, 8th, and was finally told on the 10th, there is no recorse and we have refunded your money. I believe Walmart published the wrong price @ $62. 24 each. The same stools on Etsys web site are $229 each. Doesn't Walmart have a legal obligation to to honor their published price. First the excuse was damaged and when I challenged them it went to out of stock. Resolution Sought I want the stools I ordered at the price published.

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