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850 Cherry Avenue
San Bruno, CA 94066
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(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$51,589.00

Total Amount Settled:
$1,224.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

236 complaints against Walmart.com closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
0 Making a partial refund
6 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
224 Unanswered

236 complaints against Walmart.com

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6/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/20/2026

I am writing to file a complaint on Walmart for unfair practices. My aide and I both placed delivery orders and couldn't provide a tip. I have the tip here. My order was to be delivered between 2 and 4 today, 17 May 2026. It was delayed 3 times today. It was the same for my aide, Brittany Travis, last Sunday. This is a totally unfair practice against those who live on fixed incomes and sometimes do not have money in their accounts. This has happened to me before. The driver said mine is always late which is totally untrue. I have had another driver tell me that when there's a zero tip or low tip they will do this. I was going to give a tip in cash instead after the delays and rude customer service I didn't and got rather upset and rude. Resolution Sought First, the practice of delaying our orders because lack of tip or money in bank they need to allow on our order a tip to be given at the delivery address. Second the drivers need to learn some respect. If something isn't done to correct the order form and their rudeness continues, I will keep filling complaints and go to corporate. If necessary bring a lawsuit

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5/25/2026

RESPONSE: Complaint was not answered Amount in Dispute: $177.20 Amount Settled: $0.00

Customer Complaint

4/29/2026

I purchased a battery from Walmart roughly 3 months ago I brought it in to either be replaced or charged whichever when I came back yesterday before they're closing time they were already closed but I finally got a hold of a manager they brought me a battery outside that was old that they got out of the scrap pile which they told me they got out of the scrap pile with no stickers on it or anything and expected me to take it I refused they told me to come back this morning I came back this morning once again they tried to give me an old battery out of the junk pile with no stickers on it I refuse to them I wanted a new battery they brought another bad battery then got some stickers where they got the stickers from I don't know stuck them on the battery right in front of me and slid the battery across the counter and told me to take it I told him no I want to speak to a manager manager came up told me the same thing she said this battery is good take it I refused I called Walmart's corporate number customer service gentleman told me basically he wouldn't help me he gave me a case number which is 260-427-002-857 when I asked him his name he said his name was Alex when I asked for his last name he refused to give me his last name basically when it comes down to is Walmart took my battery maybe an employee stole it I don't know try to give me two junk batteries then went and found a battery that would hold a charge and try to stick stickers on it right in front of me and give me a Resolution Sought Replace my battery is all I want I don't want an old junk battery that they put magical stickers on I want a new battery to replace the new battery I brought in

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