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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$68,367.00

Total Amount Settled:
$1,371.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

263 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
249	Unanswered

263 complaints against Walmart.com

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4/13/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $30.90 Amount Settled: $30.90

Customer Complaint

4/9/2025

I ordered items worth 30.90 from Walmart in Haleyville, AL. I was assured that items not picked up are automatically cancelled by the end of the day if they are not picked up. It's still showing up 4 days later and no refund. I have chatted with Walmart online on multiple occasions with no resolution. Resolution Sought Refund my money and fix their technical glitches.

Company Response

4/11/2025

I was refunded. Please close complaint

4/13/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $30.90 Amount Settled: $30.90

Customer Complaint

4/9/2025

Company Response

4/11/2025

I was refunded. Please close complaint

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