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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$53,518.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

238 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
226	Unanswered

238 complaints against Walmart.com

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5/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $19.94 Amount Settled: $0.00

Customer Complaint

4/20/2026

On April 12, 2026, what should have been a routine trip to purchase detergent turned into a deeply frustrating experience that exposed a serious breakdown in customer service, management integrity, and corporate accountability. Upon noticing a price discrepancy at the shelf, I calmly brought it to the attention of store personnel — a standard, reasonable action any consumer would take. Rather than simply honoring the displayed price, the situation was escalated unnecessarily. The manager on duty, Howard, proceeded to cite store policy in a way that I later confirmed with Walmart's corporate office was factually inaccurate. To put it plainly: I was misled by a member of store management. I filed a formal complaint through the appropriate channels. The Store Director did respond — but impersonally, with what felt like a form response that failed to address the substance of my concern. When I replied requesting the price difference I was rightfully owed, I received no response at all. Complete silence. What is most disappointing is not the original pricing error — mistakes happen. What is unacceptable is the chain of failures that followed: a manager misrepresenting policy, a director responding dismissively, and then going completely silent when asked to make it right. Now I am forced to invest my own time and energy to hold a billion-dollar corporation accountable for a simple price adjustment that could have been honored. Resolution Sought I would like the business to honor the price and compensate me for time and embarrassment. I want the manager on duty Howard to be held accountable for his actions.

4/21/2026

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

3/26/2026

On February second I placed an order on wall mart website for living room set for $286.80 now the price of the same item is $899.99. On March 03 I received a message delivered, but it was not delivered Called wall mart several times to solve the issue some representatives this order is through their party and we can't help some say will refund (which is not acceptable) and some will say we will replace but no written confirmation for any solutions Asked to talk to manger but never happened and I think they blocked my number. Resolution Sought I would like them to honor my order and give me an equal set at the price I paid or refund with responsible discounts or gift certificates to buy another one

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