Find a reputable business?

Complaints and Resolutions

Walmart.com complaints

Read Complaints File Complaint View Full Report

850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$68,919.00

Total Amount Settled:
$1,340.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

263 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
251	Unanswered

263 complaints against Walmart.com

Sort by

3/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $321.00 Amount Settled: $0.00

Customer Complaint

2/26/2025

I prefer a video arcade game from Walmart. It came scratched up and broken. I called the customer service center. They apologized and said don't worry about it. I initially asked for a replacement. One wasn't available and was offered a refund instead. I agreed. 3 months later not refund and I was incurring late fees on my account. Walmart refuses to refund me. Resolution Sought Refund

3/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

2/20/2025

I made a online order and did not receive my stuff. This is not the first time and the reason I canceled my membership with them. Multiple calls I've made to wallmart store and customer services and just tossed from one person to the next. Still no help. I ordered yesterday and was told my order was delayed for two hrs and it is now the next day and still no order let alone have gotten any help. Resolution Sought I want my order or a refund

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile