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850 Cherry Avenue
San Bruno, CA 94066
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(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$49,654.00

Total Amount Settled:
$830.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

229 complaints against Walmart.com closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
220 Unanswered

229 complaints against Walmart.com

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10/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $136.82 Amount Settled: $0.00

Customer Complaint

9/29/2026

I am submitting this as a formal and escalated complaint regarding Walmart's failure to return $136.82 to my benefits card account following the cancellation of Walmart Order #2000153-06484578, placed on August 1, 2026. I previously contacted Walmart regarding this matter and provided documentation showing that the funds had not been returned to my benefits card. Despite my previous complaint and the passage of approximately one month, the $136.82 remains unavailable in my account. This is no longer a routine inquiry about a pending transaction. I am formally demanding that Walmart investigate this matter and provide a specific resolution. The transaction records show: • First charge: $131.79 — Reference/Hold: W8ELLK7T00000KK0O • Second charge: $24.11 — Reference/Hold: WTOBS94300000KLZX • Refund received: $19.08 • Total amount still outstanding: $136.82 The order was cancelled because I required delivery rather than pickup. Nevertheless, funds associated with the cancelled order were placed on hold/charged, and only $19.08 has been returned. The remaining $136.82 is still unavailable in my benefits card account. I have already provided documentation from my benefits card provider confirming that these funds have not been returned. Therefore, I am extremely concerned that Walmart continues to retain or has failed to properly release funds that should no longer be associated with this cancelled transaction. I am requesting immediate escalat Resolution Sought I want a refund because is not correct that they don't know where my money is at

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10/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

9/21/2026

I am submitting this complaint regarding ongoing technical issues with my Spark Driver account. My profile picture has been stuck in "pending/under review" status for approximately one year, and this issue has never been resolved. This makes me concerned that there may be a technical glitch affecting my account. I am also experiencing delays in receiving offers. I regularly work alongside a group of other Spark drivers in the same location, and they consistently receive available offers on their screens before those same offers appear on mine. I am not saying that I cannot accept offers; the issue is that the offers appear to be delivered to my account later. I have already taken extensive troubleshooting steps on my side. I have tried different phones, including high-performance devices, optimized my phone and Spark Driver app settings, checked notification and battery settings, tested different cellular networks, and made sure I have a high-speed/unlimited data plan with a strong connection. Despite all of this, the same delay continues. This is the second time I am submitting a complaint regarding these ongoing issues. I work seven days a week and depend on this platform for income. I respectfully request a proper technical investigation of my account, especially the year-long pending profile picture and delayed offer delivery, and ask that any account or system glitch be corrected. Thank you for your time and assistance. Resolution Sought I am asking your organization to help me get this issue properly investigated and resolved. I have already contacted Spark Driver directly multiple times and tried to resolve these problems through their support, but unfortunately, I have not received meaningful help or a resolution. I would appreciate your assistance in contacting or following up with Spark regarding my complaint and requesting that they conduct a proper technical review of my account. I specifically want the year-long pen

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