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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$50,323.00

Total Amount Settled:
$830.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

231 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
222	Unanswered

231 complaints against Walmart.com

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10/15/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

9/21/2026

I am submitting this complaint regarding ongoing technical issues with my Spark Driver account. My profile picture has been stuck in "pending/under review" status for approximately one year, and this issue has never been resolved. This makes me concerned that there may be a technical glitch affecting my account. I am also experiencing delays in receiving offers. I regularly work alongside a group of other Spark drivers in the same location, and they consistently receive available offers on their screens before those same offers appear on mine. I am not saying that I cannot accept offers; the issue is that the offers appear to be delivered to my account later. I have already taken extensive troubleshooting steps on my side. I have tried different phones, including high-performance devices, optimized my phone and Spark Driver app settings, checked notification and battery settings, tested different cellular networks, and made sure I have a high-speed/unlimited data plan with a strong connection. Despite all of this, the same delay continues. This is the second time I am submitting a complaint regarding these ongoing issues. I work seven days a week and depend on this platform for income. I respectfully request a proper technical investigation of my account, especially the year-long pending profile picture and delayed offer delivery, and ask that any account or system glitch be corrected. Thank you for your time and assistance. Resolution Sought I am asking your organization to help me get this issue properly investigated and resolved. I have already contacted Spark Driver directly multiple times and tried to resolve these problems through their support, but unfortunately, I have not received meaningful help or a resolution. I would appreciate your assistance in contacting or following up with Spark regarding my complaint and requesting that they conduct a proper technical review of my account. I specifically want the year-long pen

10/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $412.45 Amount Settled: $0.00

Customer Complaint

9/16/2026

Walmart+ has not delivered my order due to a driver shortage but they continue to take orders knowing that they are not going to be delivered. If you want to cancel it could take up to 5 to 10 days to receive the funds back and I was not offered any other resolve. I paid for an express service on top of the service fee I pay every month to be a member. Resolution Sought Walmart to stop accepting orders if they know they will Not be delivered on time or even in the same day that the products were supposed to be delivered

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