Walmart.com complaints

I purchased a battery from Walmart roughly 3 months ago I brought it in to either be replaced or charged whichever when I came back yesterday before they're closing time they were already closed but I finally got a hold of a manager they brought me a battery outside that was old that they got out of the scrap pile which they told me they got out of the scrap pile with no stickers on it or anything and expected me to take it I refused they told me to come back this morning I came back this morning once again they tried to give me an old battery out of the junk pile with no stickers on it I refuse to them I wanted a new battery they brought another bad battery then got some stickers where they got the stickers from I don't know stuck them on the battery right in front of me and slid the battery across the counter and told me to take it I told him no I want to speak to a manager manager came up told me the same thing she said this battery is good take it I refused I called Walmart's corporate number customer service gentleman told me basically he wouldn't help me he gave me a case number which is 260-427-002-857 when I asked him his name he said his name was Alex when I asked for his last name he refused to give me his last name basically when it comes down to is Walmart took my battery maybe an employee stole it I don't know try to give me two junk batteries then went and found a battery that would hold a charge and try to stick stickers on it right in front of me and give me a Resolution Sought Replace my battery is all I want I don't want an old junk battery that they put magical stickers on I want a new battery to replace the new battery I brought in

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On April 12, 2026, what should have been a routine trip to purchase detergent turned into a deeply frustrating experience that exposed a serious breakdown in customer service, management integrity, and corporate accountability. Upon noticing a price discrepancy at the shelf, I calmly brought it to the attention of store personnel — a standard, reasonable action any consumer would take. Rather than simply honoring the displayed price, the situation was escalated unnecessarily. The manager on duty, Howard, proceeded to cite store policy in a way that I later confirmed with Walmart's corporate office was factually inaccurate. To put it plainly: I was misled by a member of store management. I filed a formal complaint through the appropriate channels. The Store Director did respond — but impersonally, with what felt like a form response that failed to address the substance of my concern. When I replied requesting the price difference I was rightfully owed, I received no response at all. Complete silence. What is most disappointing is not the original pricing error — mistakes happen. What is unacceptable is the chain of failures that followed: a manager misrepresenting policy, a director responding dismissively, and then going completely silent when asked to make it right. Now I am forced to invest my own time and energy to hold a billion-dollar corporation accountable for a simple price adjustment that could have been honored. Resolution Sought I would like the business to honor the price and compensate me for time and embarrassment. I want the manager on duty Howard to be held accountable for his actions.

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