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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$55,954.00

Total Amount Settled:
$1,224.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

240 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
228	Unanswered

240 complaints against Walmart.com

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2/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2026

Walmart Customer Spark Community is A Scam On October 5, 2025 I received a email from Walmart Customer Spark Community saying that I have a invitation to there exclusive community where Walmart customers who can participate in fun and engaging survey activities to earn Walmart eGift Cards. Since this was only available for a few days I clicked on the get started button on the email so I don't miss out on the opportunity then I was taken to the Walmart Customer Spark Website. after I completed the 4 pages I was finally on the last page where all I had to do is fill out a survey about what has been the best decade of my life and why in detail. Once I have finished the survey I clicked the Next button then I received an Error saying "failed to submit form". "Please try again later" Multiple Times (As Shown in the Picture) Resolution Sought I just want Walmart to give me a Walmart eGift Card for the inconvenience.

2/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $225.00 Amount Settled: $0.00

Customer Complaint

1/13/2026

This company took $225 off my credit card without my permission I want it returned immediately. I have called them. They have refused to return it telling me that it's up to my bank to do something. This is a shady company in my opinion. Resolution Sought Return my money immediately

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