Walmart.com complaints

Complaint Against Walmart – Jonesville, MI (10/24/25) I placed a paid online pickup order for my 11-year-old daughter's $34.95 Halloween costume at the Jonesville Walmart. It was the last one in her size and set to be ready at 5 PM. My daughter went to the store around 2:30 PM with my sister-in-law because she had a Trunk-or-Treat event at 4 PM. I called the store, explained the situation, and asked if she could pick up the already-paid-for item by showing the confirmation number. I spoke with two clerks, a manager, and the pickup manager, and all refused to help, saying pickup was "a separate department." During these calls, the order was mysteriously canceled without my request. My sister-in-law then spoke with the front-end manager in person, who was equally rude. My daughter left the store crying and without her costume. Walmart had my money, the product, and the opportunity to fix this easily but chose not to. I'm requesting a full refund, a written apology, and that Walmart review its pickup/in-store policies to ensure better communication and compassion for customers. This was heartbreaking and completely unacceptable treatment from a store I've supported for years. Resolution Sought I'm requesting a full refund, a written apology, Stop mistreating paying customers and ruining holidays for children

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I've repeatedly contact Walmart to tell them I never received my Nintendo switch 2 on July 31 with so much unsuccessful contact it's been going on for three months of me constantly calling them. I wrote my bank to file a dispute, telling them the truth that I never received my package. I keep getting emails of them saying the delivery driver hand-deliver my package, but he never gave me a package at all. He took a photo of my house with no package inside if he had and deliver my package why take a photo of an empty mailbox with no one in sight if he had been delivered my package it would've clearly showed me in the photo receiving my package, there was nobody in the photo. He just took a picture of an empty mailbox and they keep telling me the delivery driver handed my package that he never handed my package to me at all he stole my package and I've been contacting them over and over and over again with no avail Resolution Sought I would like to get my full refund back and because this has been stressful I need some compensation. This is totally on Walmart and this is their fault. They stole my money and I don't have a package or anything to show for it. I have multiple pictures of me contacting them of me calling them of me emailing them telling them. The delivery driver is lying. I never got my package.

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