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Walmart.com complaints

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850 Cherry Avenue
San Bruno, CA 94066 | Get Directions

(800) 966-6546

http://www.walmart.com

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Total Amount in Dispute:
$50,771.00

Total Amount Settled:
$830.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

232 complaints against Walmart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
223	Unanswered

232 complaints against Walmart.com

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9/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $116.00 Amount Settled: $0.00

Customer Complaint

8/12/2026

On or about June of this year as well as July 1, July,2, July,7 wL mart not only got paid for the delivery that I ordered they also took tips h. Authorized ,I never tip the service is too poor for some reason concerning me so no I never have ripped, I found a tip last week, they played games would return a simple phone call and speak to me I had to destroy my credit card hence it had become compromised,, I still could get a live individual to explain my situation to they initiate all sorts of games I felt in the mis t of my frustration it became a joke to them I requested at least 6 call backs never receive one I told them I I retained the statement you requested showing how you charged my order also with held an 10- 15 hold for no reason I never accepted substitute item if you don't have it fine , don't send me anything else, on top of the tally of the bill being paid, there were approximately 11 charges in small amounts I guess to go un noticed for ext. 4.44 twice 10.50 twice 9.75. 59.08, I mean this was strange my bank called me and asked me why was Walmart charging my account in whole then all these separate shuttle charges they expect no one to pay attention 6 so I was told get a copy from your bank , so demeaning, and kept asking me if I wanted them to send a new copy of all my purchases out , so now they gonna play mind games insread of standard on business recifying the complaint I feel hope less Resolution Sought Get my refund and make Walmart get a over site committee so that can't do the people this way this could get dangerous in today's society nobody is allowing you to take they money then make a fool of you when they pass you around to every department laughing , somebody not gonna have the patience I been praying for

8/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/23/2026

A friend ordered somethings from Walmart in Georgia. Part my order was wrong. I got someone's sheets and they got my dog food. The shipping labels were mixed up. I've tried since Sunday to correct this and I was told it would be corrected. Now they're telling me to wait to feed my dogs till Thursday or order more. The employees at the STORES Don't Ever Answer their phones The employees in-store are rude and reluctant to help Customers...!!!? Resolution Sought I need my dogs food delivered... Give Walmart the Poor rating they deserve

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