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Walt Disney World Resort complaints

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P O Box 10000 Legal Department
Lake Buena Vista, FL 32830 | Get Directions

(407) 560-2544

http://www.disneyworld.disney....

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Total Amount in Dispute:
$1,313.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Walt Disney World Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Walt Disney World Resort

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4/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $135.00 Amount Settled: $0.00

Customer Complaint

3/25/2025

Disney had a credit card promotion, 0 for 6 months if you purchased a Disney package. I purchased a 2 day package, but the credit card still charged me the annual fee $49 ( agreed to) and monthly interest (did not agree to). Resolution Sought Refund all the interest and stop charging interest until 6 months has exhausted. Please help me.

9/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/12/2024

I have contacted customer service multiple times and performed the process that I was instructed to do to make an accommodation for a person with disability. However, my 2 children and myself (annual pass holders of just the 3 of us) have a disability that qualifies us to receive their DAS pass for persons with disabilities, but they refuse to provide it because they state that too many people request it and therefore won't give it (this is to the people that actually need it). We were told to use the Attraction Queue Re-entry program and that we could receive a return time so my children didn't have to wait by themselves. However, this process failed miserable multiple times when the rides absolutely refused to do this. My children left crying. After this happened, I again contacted Disney Corporate and was told again that we would not be granted a DAS. It is unbelievable that a company is absolutely unwilling to provide their stated accommodation to a family that desperately needs it and is requesting it. We still qualify for a DAS disability pass, but the company isn't granting it to us. Resolution Sought Simply want the DAS pass for which my children and I qualify.

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