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Walt Massey Automotive Inc complaints

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11241 Old Highway 63
Lucedale, MS 39452 | Get Directions

(601) 202-0013

http://www.waltmassey.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Walt Massey Automotive Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Walt Massey Automotive Inc

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4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/3/2025

Bought a Toyota Tacoma a month ago. The sales manager told me there was 2 hazard lights on ,the air bag and an exclamation point, and he wanted to fix the problem before I drove off. I picked the car up a few days later. He charged me 200 when he said he would do it. I went to Firestone to get it fixed. Turns out the battery was dying, it needed a new timing belt, the oil was low, and it needed an alignment. I paid for that. He also told me the transmission is not working properly, to take it to a Toyota dealership so they can fix it because they have a machine that collaborates it. The car shakes when I'm driving. The air bag light has been on since I bought it. The sales manager said it was unsafe and he would fix it (1st paragraph). Resolution Sought Fix my air bag and the transmission. And my refund of 200 dollars they said they would give me 2 weeks ago. Still don't have it

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