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Ware-Amber complaints

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4817 Star Trek Drive
Youngstown, FL 32466 | Get Directions

(308) 321-1039

https://www.ware-amber.com/

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ware-Amber closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ware-Amber

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12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

11/19/2021

I ordered a set of shelves from their website on May, 14th. On June, 23rd the tracking info said they had arrived in the country and I should receive them soon. On June 28th I received a small package which contained only a nylon glasses bag . I hadn't made any order for any such product. So, at that time I did not think this was to be my delivery. Later when the shelves did not arrive, I went to the postal service and found out in their records that the small package with the glasses bag was actually with the same ID tracking number as the shelves I was expecting. I began correspondence with the company and requested a full refund but they said I needed to wait for their internal investigation. That was in August. After that they stopped responding to my emails. Resolution Sought I would like to receive a full refund.

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