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Warner Brothers Inc. complaints

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4000 Warner Blvd., Bldg. 160
Burbank, CA 91522 | Get Directions

(818) 954-6000

http://www.wbshop.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non-delivery of ordered items or excessive delays in delivery. Some customers complain they receive incorrect merchandise or experience difficulties with exchanges. Other customers report difficulties obtaining refunds on returned items or in cases of non delivery. The company responds to some complaints by shipping orders or issuing credits or refunds. They explain deliveries are sometimes delayed due to back orders on selected popular items. Some complaints remain unresolved meaning the customer was not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

1 complaints against Warner Brothers Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Warner Brothers Inc.

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8/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2024

Hi, I have reached out directly to Warner Brothers about one their mobile games offered on Hoogle playsyore platform, with no resolve. To start the game play is horrible to say the least, patrons as well as myself are constantly complaining about play buttons that are constantly delayed during play causing patrons to loose battles. Also there are so many hackers and moded accounts in the fame that WB does nothing about what so ever. The game bots that are powered by the developers of the game are so amped up that they make it virtually impossible to advance without paying into the game to level up characters and character gear, only to be disappointed, because once the game learns that you have leveled up characters they amp the bots up even higher creating frustration, as to get patrons to buy into the game even more. My biggest issue is that I have spent hundreds of dollars trying to build a stellar team of characters only to be let down by performance issues , hackers and or moded accounts, and greedy developers that make it impossible to advance without spending loads of money. In my opinion the game is a huge rip off, the only thing that is good about the game is the graphics. Everything else is trash. I strongly be that the developers rushed in the development of this game, and we're so focused on scamming customers out of their money, that they lost sight of the idea of gaming, which at the end of the day, is to have fun, not be frustrated or stressed. Resolution Sought I would like you guys to reach out to WB, and asked them to do a complete maintenance work up on the entire game to get rid of the bugs which cause response delays, also to get rid of moded or hacked accounts, and to turn down the amped up bots, so players can have a fair chance at advancing to higher levels. Furthermore if these needs can't be met, then they should at least offer a warning message before patrons download the game outlining all of the major issues with the game.

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