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Home Building Materials Warner Robins Supply Co Complaints and Resolutions

Warner Robins Supply Co complaints

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2756 Watson Blvd.
Warner Robins, GA 31093-2948 | Get Directions

(478) 953-4100

http://www.wrsupply.com

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Warner Robins Supply Co closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Warner Robins Supply Co

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10/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

9/8/2022

I have been trying to order Oynx bathroom shower panels and pan for three weeks. The person who orders the items is "always to busy" to take my order. I am sick and tired of this. In 2020, I visited Warner Robins supply three times to beg this person to measure my bathroom, 6 weeks later she shows up. 4 months later I received my items which were not even cut correctly. Now I am working on another bathroom and the same thing is happening again. I have been to the store 3 times to pay for the items. The bathroom salesperson is "to busy" to take my money. Resolution Sought I will give Warner Robins supply 2 days to call me with an apology for treating me badly. Or, I drive 70 miles to Statesboro and order my Oynx panels

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Company Response

9/22/2022

8/31/22 Wed Mr. Decker came into our Homeworks Department of Warner Robins Building Supply at 8:30am. He asked for our Department Manager, but she was in a meeting and could not assist Mr. Decker at that time. Our front desk receptionist made an appointment with him to return for a meeting with our Department Manager or one of our Designers to discuss his future project. 9/1/22 Thu Appointment was scheduled for 10:00am. Mr. Decker did not show for the appointment, nor did he call to cancel the appointment ahead of time. 9/3/22 Sat Mr. Decker returned to our department mid-morning. He admitted to out other Designer that he missed his appointment. She proceeded to take his information and informed him that someone would return his call as soon as possible, but that there were others in front of him and that it may be a few weeks before we could get to his project. He seemed agitated at that. She explained that this was our normal procedure and that we were inundated with projects and apologized in advance for the delay. 9/6/22 Tue Mr. Decker returned to our department at approximately 1:30pm. He demanded to see our Department Manager, but she was out to lunch. Our receptionist tried to explain that if he could wait for a Designer (me), that I would help him as soon as my appointment was completed with another customer. Mr. Decker became belligerent, so I excused myself from my customer and went to offer assistance. At that point, he demanded to speak to the General Manager, at which point our receptionist scurried off to find him. While she was retrieving our GM, I was unable to assist him as he simply wouldn't explain what he needed. Our General Manager appeared. Mr. Decker explained his needs and I again offered to assist. When our GM advised that I help Mr.Decker to diffuse the situation, I of course agreed to do so. As our GM walked away, Mr. Decker under his breath said, "I guess getting a man involved is what it takes to get anything done around here." I then quickly advised that the receptionist and I both offered assistance early on and that we were still here to assist. I further explained that we would take down his information and get back to him with a quote as soon as we could, but there were others in front of him and that it would be Monday before I could get that quote to him. I explained that I would be out of town on Thursday and that I would try hard to get it to him by Friday, 9/9/22, but to definitely count on it by Monday. 9/12/22 Mon As originally stated, I sent him a quote as soon as I could and that it may not be until Monday before I could send it. I quoted his project based on the measurements that he provided. 9/14/22 Wed Mr. Decker returned a scathing message as to why he did not choose to go with Warner Robins Building Supply. I shared the email with my manager, and we closed the file. I hope this letter helps provide clarity to our dealings with Mr. Decker. We are not pleased that he was so dissatisfied with our department, but feel we followed the same protocol and procedures that we would with any customer on any given day. We look forward to working with Mr. Decker in the future if he chooses to work with us.

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