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Warrantech Corporation complaints

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2200 Highway 121 Suite 100
Bedford, TX 76021-5983 | Get Directions

(800) 833-8801

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Warrantech Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Warrantech Corporation

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9/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/12/2021

My refrigerator failed to work after a power outage on 07-02-2021. Warrantech sent a repair person out on 07-12 who couldn't fix it and ordered a motherboard which came in 3 days but repairman didn't return until 7-26 to install it. Still didn't work so they ordered a compressor and drier on 07-26. I'm still waiting for those parts with no proof that they were ordered. 39 days without frig and counting. Resolution Sought Send me the parts and repair the frig.

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