Find a reputable business?

Complaints and Resolutions

Warranty Protection Services complaints

Read Complaints File Complaint View Full Report

300 Spectrum Center Drive Suite 400
Irvine, CA 92618 | Get Directions

(844) 394-1330

http://www.warrantyprotectionu...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$660.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Warranty Protection Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Warranty Protection Services

Sort by

1/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

Couple months ago I got mail saying final notice for extended car warranty, so I called, and gave them my vin# and card information, but my bank failed the transaction, so I tried another card and that too failed! So, I called my bank and we came to a conclusion that its most likely a scam and they tried running the card again even after I made the call. So, I changed my cards, but I keep getting calls and text and emails from them even though I called back and tell them I didn't purchase a plan, so there shouldn't be anything for me to cancel. Resolution Sought I would like for you to contact them and tell them to stop calling me, because I didn't purchase a plan from them.

Company Response

1/30/2024

Per customer, this issue has been resolved, thank you!

8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $395.06 Amount Settled: $0.00

Customer Complaint

7/26/2023

Policy purchased on 4/11/2023 with $100 down payment plus $295.06 for the monthly payment after going through my finances for my monthly bills I realize that I couldn't afford it on 5/3/2023 I called and canceled the policy also received the message stating that the funds was not in my checking account for the next month payment I was asked to make the next month's payment and I will be able to get my full refund I declined and just wanted to cancel the policy asked to send my cancellation in writing which I did on 513/2023 2 weeks haven't heard anything made a call was told they didn't receive sent a second request on 6/10/2023 call back in a week was told they didn't receive the letter was asked to send it certified which would have been about $29 that I didn't have so I sent a priority on 06 21 2023 they received it on 06 23 2023 at 10:43 a.m. after calling back they will check on my refund on 06 26/2023 told to call back in about 2 weeks call back on 7:21 2023 was told a check could not be cut until I report mileage which you could have told me all of this in the beginning call several times left messages with the answering service called on 07 /24/2023 was told my time had expired and then will not be a refund I feel as though I was given a complete runaround from the beginning and should receive some kind of refund Resolution Sought I would expect some kind of refund I don't have money like that to give away

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile