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Waste Collections complaints

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2138 Airport Drive
Mc Kinney, TX 75069 | Get Directions

(469) 452-8000

http://www.wasteconnections.co...

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Total Amount in Dispute:
$285.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Waste Collections closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Waste Collections

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4/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $285.36 Amount Settled: $0.00

Customer Complaint

2/15/2022

They have been sending me a bill. When I call, They tell me that they can't talk to me because The account is in someone else's name. I have never rented a dumpster. My daughter did but she had to pay in advance. Now they have turned it over to a collection agency. My daughter has sent proof of payment to them. Also they rarely. Answer their phone Resolution Sought Cancel the bill. Notify all credit bureaus

Company Response

3/24/2022

Company states: I was finally able to locate account number 5184-57993 which contains the charges of $285.36 in question. The account is in the name of Mr. Guyton at Quinlan, Texas. I was able to gain access to your original trash collection company's records, Tri Country, and found that the incorrect information was uploaded into our system during the acquisition. The temporary 8yd container was uploaded into our system instead of the carts. I am issuing credit in the amount of $285.36 to account xxx-xxxxx this week and will forward to our collections department so they can notify the collection agency that the account is at a zero balance. I apologize for any inconvenience this may have caused.

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