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Waste Connections, Inc. complaints

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3 Waterway Square Place, Suite 110
The Woodlands, TX 77380 | Get Directions

(832) 442-2200

http://www.wasteconnections.co...

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Total Amount in Dispute:
$1,219.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Waste Connections, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Waste Connections, Inc.

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9/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $38.60 Amount Settled: $0.00

Customer Complaint

8/24/2023

We dicontinued service as of 7-1-23 b/c of high rates and terrible service. We were paid up till July 1st now they want $38. 60 after missing several pu and damaging a trash container, returned theirs in good shape . 3 of us on the route quit b/c of the service and others on another route also complained and quit. Resolution Sought I don't feel like I owe them anything, I feel owed for all the times they missed us. I would just call it even.

8/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,180.00 Amount Settled: $0.00

Customer Complaint

8/5/2022

I was lied to about placement of the dumpster. After it was placed I have called, sent numerous emails, sent letters. Before I signed the contract I was told the dumpster would be put where the prior one was, but once I signed the contract, it was placed at the street where my son is not able ty o walk to use it. The dumpster has never been used and I have been trying since the delivery to get it picked up. I've sent emails, letters and called. My son is handicapped and rye salesman was aware of this and that's why it was to be placed where the other dumpster was, which was way closure to the house and sidewalk. Waste connection falsely told me one thing and then after I signed the contract waste connection did something different Resolution Sought They falsely told me 1 thing didn't do what they stated, so I shouldn't owe a bill

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