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Waste Management complaints

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11655 Venture Drive
Whitmore Lake , MI 48189 | Get Directions

(734) 449-8887

https://www.wm.com/

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Total Amount in Dispute:
$58.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Waste Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Waste Management

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8/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $58.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

My trash pick up was supposed to begin Tuesday, July 13th. I didn't have the company's trash bin but my own from 20 years ago from a company that is now out of business. I was told they were unable to pick up my trash probably because of that reason. So the dispatcher or customer service worker told me she would leave a note to tell them to empty my trash bin and I will be using it permanently. I was never offered one of theirs. She told me they would send someone out to pick up my trash on Thursday the 15th. They never showed. So I called and told them send them out Friday. They said they can't do that because I'm scheduled for Tuesday pickup. Now it's Tuesday again and my trash bin is full, stinking and attracting flies. I called again in the afternoon worried that no one was coming again. I spotted one of their trucks through my window on the street behind mine. I was reassured they would pick up my garbage today. But they didn't. They just apologized saying they were understaffed. I already payed them online through my bank for 3 month service. I haven't had a trash pick up since July 7th from my old company. Resolution Sought Pick up my garbage right away and reimburse me for 2 weeks of no service.

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