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Waste Pro complaints

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138 Tavistock Road
Arden, NC 28704 | Get Directions

(828) 684-7790

http://www.wasteprousa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Waste Pro closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Waste Pro

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7/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/24/2021

I have a contract with Waste Pro to remove my waste on Wed's. June 9th they did not pickup but did call and said they would pickup on the 10th they called and said it would be the 11th. They did not call or pickup. They did pickup on Sat 12th. They did this again the next week. No call or pickup on 16th, 17th, 18th. On the 18th I had to carry off my own waste it cost me $18.50 I called and told them I would deduct this amount from my next payment and they said I would be charged a late fee plus interest. NOT RIGHT. Resolution Sought Contact me and let me know when they will pickup and tell me why they cannot stay on schedule.

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