Find a reputable business?

Complaints and Resolutions

Waste Pro USA complaints

Read Complaints File Complaint View Full Report

5859 Commerce Road
Milton, FL 32570 | Get Directions

(850) 474-0800

http://www.wasteprousa.com/off...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Waste Pro USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Waste Pro USA

Sort by

10/13/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/18/2021

Horrible garbage service. City of Milton awarded them contract and boy what a mistake. Constantly missing pick up of trash and then when confronted, they don't come and get until the next week at regular time. Consumers are getting ripped off and they just keeps rolling along with their bad service. Nearly everyone on my street which is 2 miles long.....has opted out, going to a privately owned garbage company that is service oriented. Resolution Sought I would like a refund for every single time they missed my pickup day. That's the least they can do. Staff sweet talks you, but really, they are doing nothing about it.

Company Response

10/8/2021

Company states; Our apologies for the inconvenience. Our crews are delayed with yard waste collection due to the nationwide labor and driver shortage. Local management is in close contact with the City regarding these delays. We are working to ensure that everyone is collected. Thank you for your patience as we continue to navigate through these unprecedented times. Thank you, Division Manager - Jacksonville, FL

Customer Rebuttal

10/11/2021

Driver shortage? shortage of brains maybe? picking up my entire block and not picking mine up? thats brain shortage. Then I read about waste pro in collusion with the city official who awarded them the contract........ this is not a complaint about mass failure to pick up............this is just me and how I was singled out by some looneybin driver. Learned from this lesson, big corporates like WP have no idea and are not in touch with their operations...........just read the internet reviews when you guys come back from golfing....

Company Final Response

10/12/2021

The COJ has allowed the entire city to suspend recycling which should help with this issue. As far as our drivers singling anyone out that's not what we do. Our employees are hard working citizens trying to make a living like everyone else. If they missed a stop, street or neighborhood we send them back to pick it up and that's it. Hopefully, your experience with our company improves if not please feel free to call me. 904-731-7288

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile